Reviews (21)

Overall rating
4.3
Counts per rating level
  • 67% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 14% of ratings are 2 stars
  • 5% of ratings are 1 stars
June 22, 2024

Great app, upgraded to Enterprise for the quick and responsive support. Great developer and crucial part of our website.

Lucasgift
United States
3 months using the app
Edited April 12, 2024

I have been using this APP for more than 4 years, and the customer service support is usually relatively fast, but recently I have encountered several problems that have not been resolved.

I can't receive the email verification email; because the forum started to receive a lot of spam posts, I had to turn on the 'Prevent unverified users' function, but this function only works for new users. For old registered users, they need to re- Send an email verification email to activate the user. But when I tested "Send verification email", I couldn't receive the verification email at all, and I still couldn't get a solution after calling customer service.

This actually brings a new problem: for old users of the forum, once I enable the 'Prevent unverified users' function, all old users need to resend the email verification email to activate, but it is not included in the user's profile at all. For the "Resend Email Verification" entry, only administrators can perform this action. The best approach is to allow users to "Resend Email Verification" themselves.
Once I address these few issues, I will revise this review to 5 stars.

===
I received a response from the support team and the "Verify email" feature was added to the profile, 5 stars!

Geekworm
China
About 4 years using the app
November 7, 2020

it's totally great . hopefully keep things up like that , Really deserve 5 stars . their support is great as well

fooodi
Saudi Arabia
Over 2 years using the app
July 21, 2021

Xenforum is a top class product with a top class support. They have helped us all the way in setting up the forum at Olympiadtester and also customizing it to our needs. We are very happy with our decision to chose Xenforum and have no hesitation in strongly recommending this forum app.

Olympiadtester
India
Over 2 years using the app
Edited May 20, 2021

This app was very easy to install which is awesome. I didn't think it would be that easy to add a forum to my website www.ionwearable.com. To login, customers are redirected away from the forum which could be improved (e.g. login without redirects). However, Xenforum got me off the ground in hours. If there were tips and tricks to improve engagement (e.g. get my customers posting to the forum) that would be helpful!

ION Wearable
United States
About 2 years using the app
January 31, 2020

Cool! Finally! It's here, a sweet forum format for Shopify. I been waiting, the other one looks pretty generic, this one has potential. Lets help them build it strong. Where are Shopifiers needing a user forum? I can't possibly be the only one.

Hytek Tools
United States
Almost 2 years using the app
August 28, 2021

I am not very savvy when it comes to website work. Yet got this forum set up with ease. The backend as well as the frontend is very user friendly. The customer support was brilliant. Received a replies to my questions within a an hour.

Duncan & Ajanie Udawatta | Overland Journals
Australia
Over 1 year using the app
Edited April 3, 2024

I was impressed with the app, talked with the dev about importing my old forum, signed up, and he was able to import all of our old WP Asgaros user forum posts, so it made for a pretty smooth transition. The forum is feature rich, presents well and has quite a few customization options.
Service has improved and we are finding the app is really helping reduce our business tech support load,

A shout out to Chris for his recent help and patience :)

Off Grid and Marine Energy
United States
Over 1 year using the app
Edited February 28, 2020

Thank you for the fix, I am still using it, so I update my review. I'd like to say the app would get better and better if developer keep updating and testing it and listen to the users' experience.

ARACKY
China
About 1 year using the app
app1pro replied February 24, 2020

Thank you for still using my app. I've just released a new feature "private message user-to-user", please feedback to me if you've got any trouble with this forum app.

August 9, 2023

This forum development is completely abandoned as is the shopical app from the same developer. Support doesn't exist and these apps are no longer developped.
The app would be a winner but right now it is just a basic bulletin board. It does it's job at a basic level but don't expect too much. I would have given 5 stars if support and development existed

Club de Leones Nómadas
Spain
9 months using the app
app1pro replied August 10, 2023

Hi customer, we replied to you and resolved your problem in just twenty minutes. Kindly take a moment to check your inbox again. https://imgur.com/BbfeOHN