XERO SYNC by Bold , 212 reviews

It works for me which is to simply import sales from Shopify to xero. but at $60 a month not nearly worth it. I will be canceling shortly and just doing one monthly journal entry.

After using this app for a year, we're now encountering serious issues. The app has been mapping customer's with the same name (eg John Smith and John Smith) to the same Xero account, despite the customers having different addresses, emails and order numbers.

We've contacted support about this and have been told that this is just the basic functionality of the app and nothing can be done about it. The only work around is to ensure that no two customers have the same name. This is clearly not possible when our customers are ordering through a shopify store and input their own name and contact details.

The issue has resulted in Xero emailing invoices to the wrong customer's email address, and a handful of justifiably annoyed customers contacting us to accuse us of invoicing them for goods they had not ordered or received. It also raises a number of Data Protection problems.

If you are a business that is likely to have more than one customer with the same first and second name, I would look elsewhere for your Xero integration.

Very Useless app. Orders are exported as paid, and there is no way to reconcile actual bank deposits than constantly removing & redo the fake payments created when exporting data.
Merchant fees are exported as a spend money and even if the account chosen should be GST on purchase, it is exported as BAS excluded.
They tell you payments can be reconciled against a clearing account, but they can only create a duplicate of receive money transaction instead of a spend money transaction that will balance the clearing account to 0.

Pretty simple setup, does what it says, nice integration for the basics. Great app. Thanks guys!

No issues so far and is doing what it says it will do. I will update if I begin experiencing problems.

This app previously worked seamlessly. As of last week they have started adding a customer number which in turn adds around 2 minutes more work to every transaction - a massive setback. We now need to edit the customer name as the invoice will look very unprofessional with (Shopify Customer 123456789). Not sure what the devs were thinking when they made this change? In addition, the integration is now quite buggy - some transactions don't come across in spite of accurate part numbers and inventory etc. Super annoying as this was a great product not so long ago

Initially I thought the App worked well however this is not the case at all. We implemented the app through Shopify to bring all our sales into Xero. The challenge is that the sales cannot be allocated to Item codes within Xero which means the information coming in cannot be reconciled correctly. I asked Bold who developed the App to look at this and they said "it is in the pipeline and they have no solution at the moment". So if you want to dump sales into a general sales account fine. But if you wish to allocate against certain product codes in Xero it is currently useless and has now created a massive amount of work for my team when we thought it would reduce it. Very disappointed.

Cutting to the point - you don't actually need this app to use Xero successfully with Shopify. Once you've linked your business bank account with Xero, all your expense and revenue data is regularly imported/synced
from your bank anyway. So when Shopify pays you out for your sales, it will show up as a credit in Xero and all you have to do is allocate that transaction to 'sales revenue'. Done.

This app actually doesn't do anything that Xero doesn't already do. Just trying to get extra money out of newbies who haven't had the chance to figure it out for themselves yet.

This is app is great when it's working. However, it would fail to export to XERO for returning customers due to the name already existing in the contact list on Xero. I have to change the setting to not create Contacts and then manually change the invoice details in Xero. This is doubling up my time in correct problem that should not be a problem. Also, it marks invoices and paid which means that I can reconcile the payments until i 'remove & redo' the payment which was system created against the invoice.

Also, there is no support channel if thing goes wrong.

Great app for our new store, however be warned... this was on a brand new store.

Problem 1: On our other store, I'm migrated to Shopify from Pinnacle Cart, importing over 180K orders going back to 2011 as historical data. Then, I enabled this app and orders going back to 2011 (past our xero limit) started trying to export to Xero and the exports showing errors. The instruction from Bold was to move back the Xero limit date so invoices can export. I thought the app would have just import orders from when it was installed going forward, or you could set a date. Now with no bulk 'delete' or 'void' option in Xero, I had to purchase a third party Chrome app to batch void thousands of invoices in 200 invoice batches.

Problem 2: The app assumes (and only allows) that all sales should go to one Chart of Account in Xero (you choose which Chart of Account to use). However, we need to be able to assign different product types (General, Subscriptions and Donations) to different Chart of Accounts in Xero. So, every morning I have to spend up to an hour in Xero changing invoice line items to the correct Chart of Account... a real pain.