Reviews (33)

Overall rating
3.6
Counts per rating level
  • 30% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 64% of ratings are 1 stars
March 7, 2022

I wish I had the hours of my life back that I spent trying to get this app to work. Neither Xero nor Shopify support could get it to work properly. In the end I've had to delete it and cut my losses.

Buttery Horse Co.
Australia
4 months using the app
Xero replied March 10, 2022

Hi there,

We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to get setup to reconcile your Shopify sales against payouts, while also supporting you to meet your sales tax obligations.

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview

We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.

Thanks,
Xero App Store Team

March 28, 2022

I could not get this to work at all, neither could my bookkeeper and it ended up making a mess of our accounts that delayed our end of period accounts. Then when i actually deleted the app, Xero still charged me 2 months of service and refused to refund it despite being able to tell that it doesnt work AND I was no longer to connected to it. Terrible customer service.

No Guilt Bakes
United Kingdom
2 months using the app
Xero replied March 31, 2022

Hi,

Thanks for your feedback - we are sorry to hear that you had trouble with the integration. We've recently released improvements that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations.

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview

We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help.

Thanks,
Xero App Store Team

March 22, 2022

Not great. Should not be a difficult APP to facilitate, seems like the APP requires some further testing and improvements.
Problems - can't select control accounts as payment methods, sales tax account difficulties

Mami Wata - UK
United Kingdom
About 2 months using the app
Xero replied March 25, 2022

Hi there,

Thank you for your response. We are sorry to hear that the functionality did not meet your needs. We’ve recently added more granular tax and account mapping functionality for customers in the UK, NZ and AU. This will give you more control of the way transactions are mapped to your accounts in Xero.

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview

We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.

Thanks,
Xero App Store Team

June 29, 2023

Terrible, no customer service and integration is non-existent. It pulls over lump sum amounts, creating random customers, no invoice item breakdown...very frustrating. Shopify just refers you to Xero, who offers no support.

WinterGardenz Australia
Australia
About 1 month using the app
May 24, 2022

Terrible app - do not use. Will continue to charge long after you have deleted the app from shopify and xero. I can not find a way to stop the payments :(

eandbco
New Zealand
About 1 month using the app
Xero replied June 19, 2022

Hi there,

We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations.

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/nz/app/shopify#overview

We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help ensure you have a great set up experience.

Thanks,
Xero App Store Team

May 16, 2022

This app is useless. Warning ⚠️ it will continue to change you after you delete it from your shopify page. Be sure to log into Xero online (not through an app) and delete it fully from your subscriptions.

Bird Valley
Australia
About 1 month using the app
Xero replied June 19, 2022

Hi there,

We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations.

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview

We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help ensure you have a great set up experience.

Thanks,
Xero App Store Team

November 19, 2021

I have received NO response from support, and I still have unresolved issues. So I cannot recommend this app for the cost!

Our Baby Nursery
Australia
14 days using the app
Xero replied November 28, 2021

Hi there - thanks for reaching out.
It looks like one of our Xero support team members has been in contact with you. For any further issues or queries, you can contact Xero support via Xero Central (https://central.xero.com/s/). Thanks

February 22, 2022

We installed the app and tested it. We then noticed that the app only syncs a "summary of daily sales orders", and doesn't sync individual sales transactions. Given this a neutral.ish rating because this information is stated in the app description.. and because we requested a refund as we were still in the trial period which was processed promptly. Similar to previous reviews, as a long-term Xero customer we anticipated a different app experience... goes to show - read the description and let go off your expectations!! ;)

Skar Image Lab
New Zealand
13 days using the app
Xero replied February 25, 2022

Hi there,

Thanks for taking the time to leave this review. We’re glad to hear our customer support team have been helpful!

Right now we’re working hard to make sure our integration works beautifully for all our customers and we take your feedback seriously.

We've passed your review along to our Xero Product team who would like the chance to dig a bit deeper with you on the specific experience you encountered vs what you were expecting, and how you think it could be improved.

We’ll be in touch directly with you and welcome all feedback.

Many thanks
Xero App Store Team

February 18, 2022

Why are you still charging me?? I've disabled your app, & deleted it and your still charging me!! Please sort this out!

EJO & Co
Australia
6 days using the app
Xero replied February 21, 2022

Hi there,

We’re sorry to read this feedback. If you haven’t logged a ticket with us already, please reach out to us via Xero Central so we can help you with this.

You can contact us here: https://central.xero.com/s/contact-support

Thanks
Xero App Store Team

February 7, 2022

Rubbish No free trial as advertised and charged $22 instead of $11 as per the app costing does not import merchant charges with payouts

MISHKAH
Australia
4 days using the app
Xero replied February 9, 2022

Hi,

We are sorry to hear that you didn’t enjoy your initial experience. The integration brings across a daily summary of your sales, shipping, refunds and transaction fees to enable reconciliation against the payouts you receive.

We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations.

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview

We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.

Thanks,
Xero App Store Team