Reviews (30)
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So happy to use this integration. It's making the book keeping for my business so much easier to do and quicker.
Shopify Integration by Xero so far, so good!
No issues and easy setup.
Makes my life so easy with this app. Setup take a couple of minutes then all you need to do is sit back and the app does the rest. Thank you
Very helpful and streamlines the accounting process.
Xero integration is awesome and has helped streamline our business processes. good support if you have any issues.
I couldn’t do business without this app. It works seamlessly with shopify/xero and handles all the scenarios with overseas sale gst etc.
Works great for what we need and saves double entry.
This App makes reconciling ecommerce transactions easier! Saves me time and brain power. Would recommend.
Been using Xero for a few years now, it's fast and easy to learn, this app integration between Xero and Shopify makes life so much easier again, highly recommended
Hi there,
We're so happy to read this review. Making life easier for our customers is something we're always striving for.
Thanks for taking the time to leave your feedback :)
Cheers
Xero App Store Team
Irfan was a fantastic help. Efficient, clear in communicating, and picked up on the issue I was trying to explain, straight away. Swift resolution and very responsive. Thank you so much Irfan!
stainless integration and easy to use. Set up was a breeze, I made sales they go into zero what more could I want?
Great little app, We make sales, they appear in xero, what more do you need :-)
This app is basic, it transfers high level sales data from Shopify to Xero... Thats it. Would really benefit from creating invoices with products and quantities on so that the sale can be tracked via the Xero Inventory feature.
Thanks for taking the time to leave a review and provide your feedback. We will definitely take it on board as we look to continually improve the integration for all customers.
Not adding the items or the customer data, also the invoices is recorded with the payment getaway deduction that the business not the customer pays for I did not make use of it and have to search for another app
Hi there,
Sorry to hear that the functionality did not meet your needs. The integration is designed to make it quick and easy for you to reconcile your Shopify sales against your payouts. For this reason, the integration brings across a daily summary of all sales per payment gateway - ensuring Xero has only the information it needs to support your reconciliation.
We understand that being able to use the integration for generating customer invoices would be helpful and will be sure to take your feedback on board as we continually improve the integration for all our customers.
Thanks,
Xero App Store Team
No support at all. Very poor. Can't contact support from the app, they don't reply. Been trying for days and no replies. Very poor app!
Hi there,
We're sorry to hear about your experience and we'd like to put this right for you. If you haven’t already, please contact our support team by clicking ‘Contact Xero support’ over at https://central.xero.com/s/article/Connect-to-Shopify.
We've been working hard to make sure the integration works beautifully for all our customers and we take your feedback seriously. That's why we've improved the integration's sales tax functionality for customers in NZ, AU and UK.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview
If you have further questions or need help getting setup, please head over to our support content at https://central.xero.com/s/article/Connect-to-Shopify.
Thanks,
Xero App Store Team
Do not install this app, this app doesn't work, there are huge gaps. Worst of all, deleting the app doesn't stop the charges, and it is impossible to stop them. Logging into your Xero account doesn't even give you any options to stop the subscription and therefore the billing. And when you contact support... you get none. A seriously bad look for Xero. C'mon Shopify... it isn't a good look for you either! There are enough reviews saying the same thing here surely for action either by Xero or Shopify!
Hi there,
We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/nz/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.
Thanks,
Xero App Store Team
This app is useless. Warning ⚠️ it will continue to change you after you delete it from your shopify page. Be sure to log into Xero online (not through an app) and delete it fully from your subscriptions.
Hi there,
We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help ensure you have a great set up experience.
Thanks,
Xero App Store Team
Xero integration is grossly deceitful! If you run a Shopify store and have multiple transactions with varying VAT rates or if not all your transactions are either with VAT or without VAT, than this app will not work for you at all. On top, it will cause costly troubles. Our experience so far has been terrible and the integration caused us to declare WRONG vat return figures. Before they say we were supposed to check each box and each transaction line behind it, we say: Are you not our "beautiful online accounting software" that is supposed to "seamlessly automatise" transactions? Apparently not. Here are the highlights of our experience with them so far:
1. First, they claim to be a "beautiful online accounting software", yet EVERY TIME we interact with them, either by call or through a case, we are being referred to seek advise from a qualified/professional third party accountant.
REALLY? We thought that is what Xero is and this is what Xero claims, obviously, flagrantly deceitful. 2. It does not sync your shopify transactions correctly. You will end up with multiple transaction lines with no information on which one has VAT attributed and which one does not. Very deceitful. 3. They claim you will save time by eliminating the stress of manual data entry. WRONG and deceitful. This is exactly what they asked me to do when confronting about the errors and troubles the integration brings along. We do not recommend Xero, based on the points above.
Hi there,
We are sorry to hear that the integration didn't meet your needs. Based on feedback from customers, we’ve released improvements to the integration’s sales tax functionality - now supporting businesses like yours with multiple, varying VAT rates.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help.
Thanks,
Xero App Store Team
Not great. Should not be a difficult APP to facilitate, seems like the APP requires some further testing and improvements.
Problems - can't select control accounts as payment methods, sales tax account difficulties
Hi there,
Thank you for your response. We are sorry to hear that the functionality did not meet your needs. We’ve recently added more granular tax and account mapping functionality for customers in the UK, NZ and AU. This will give you more control of the way transactions are mapped to your accounts in Xero.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.
Thanks,
Xero App Store Team
Why are you still charging me?? I've disabled your app, & deleted it and your still charging me!! Please sort this out!
Hi there,
We’re sorry to read this feedback. If you haven’t logged a ticket with us already, please reach out to us via Xero Central so we can help you with this.
You can contact us here: https://central.xero.com/s/contact-support
Thanks
Xero App Store Team
I have received NO response from support, and I still have unresolved issues. So I cannot recommend this app for the cost!
Hi there - thanks for reaching out.
It looks like one of our Xero support team members has been in contact with you. For any further issues or queries, you can contact Xero support via Xero Central (https://central.xero.com/s/). Thanks