Reviews (40)

Overall rating
3.3
Counts per rating level
  • 30% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 60% of ratings are 1 stars
January 10, 2025

Terrible app. Does not sync customer date or product data or stock. Formats VAT incorrectly on what it does sync. I expect much better from Xero.

I-CANOE
Ireland
About 2 months using the app
January 9, 2025

zero support. have raised tickets and there has been no answer.

de Savary London
United Kingdom
7 days using the app
November 2, 2024

Absolutely useless app. Does not create invoices for each shopify sale so its left me having to do these manually. Do not recommend at all.

Shoobie
Australia
9 days using the app
April 5, 2022

Xero integration is grossly deceitful! If you run a Shopify store and have multiple transactions with varying VAT rates or if not all your transactions are either with VAT or without VAT, than this app will not work for you at all. On top, it will cause costly troubles. Our experience so far has been terrible and the integration caused us to declare WRONG vat return figures. Before they say we ...

MyFooDen
United Kingdom
Almost 2 years using the app
Xero replied April 6, 2022

Hi there,

We are sorry to hear that the integration didn't meet your needs. Based on feedback from customers, we’ve released improvements to the integration’s sales tax ...

September 8, 2022

No support at all. Very poor. Can't contact support from the app, they don't reply. Been trying for days and no replies. Very poor app!

DermaTecc
Australia
Over 1 year using the app
Xero replied November 21, 2022

Hi there,

We're sorry to hear about your experience and we'd like to put this right for you. If you haven’t already, please contact our support team by clicking ‘Contact Xero ...

March 13, 2023

Still charged me for almost a year after using. Absolute scam. App does not work. As you will see xero thinks they can apply there normal no contact, no one available customer service model into a shopify environment. Xero is not an ecommerce friendly company

Coffee Capsules 2U NZ
New Zealand
Over 1 year using the app
Xero replied March 15, 2023

We are sorry to hear about your experience using the integration. If you haven't already, please get in touch with our support team at https://central.xero.com/s/contact- ...

Edited March 16, 2023

Whilst I love Xero for my accounts, how it integrates with Shopify leaves much to be desired.

If you use multiple currencies and have PayPal set up as one of your payment gateways, I would be cautious about using the Shopify Integration App for Xero. In simple terms, it doesn't work. It creates so much more work. And has left me having to deal with far-reaching issues.

Xero customer service is ...

Tangled Yarn
United Kingdom
Over 1 year using the app
Xero replied March 15, 2023

Thanks for your feedback and sorry to hear about your experience using the integration. As you have noted, the integration isn't currently set up to handle multiple ...

June 12, 2024

Unfortunately learned the hard way app doesnt tell you its not generating invoices (didnt realise i was on a plan that maxed out at 20 per month).

Doesnt make third party (paypal / afterpay) payments easy to reconcile. Also doesnt cope with paypal refunds.

Dont think this should cost Aus users, its a standard offering by quickbooks. Will look to move away from Xero shopify integration as i ...

Blink Box
Australia
6 months using the app
February 9, 2022

An absolute trash. Not even a single Shopify Payout matches. How can XERO make such a trash? I doubt if the dev has tested the function. You waste my time to install, set up, and delete the mess this app has created.
I installed this app this first few days after this app launched in November. No question because I TRUST XERO!! I tried to get used to this integration by studying different sources ...

Dr. Koala
Hong Kong SAR
5 months using the app
Xero replied February 11, 2022

Hi there,

We’re sorry to hear about your experience.

The integration uses a clearing and bank account to manage differences in timing between when an invoice is created and ...

July 4, 2022

I am being charged for this app consistently even though I deleted/cancelled the service straight away as it is effectively useless

Perth Trade Direct
Australia
5 months using the app
Xero replied November 21, 2022

Hi there,

We’re sorry to hear about your experience. If you haven’t already, please contact our support team by clicking ‘Contact Xero support’ over at https://central.xero. ...