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Rubbish No free trial as advertised and charged $22 instead of $11 as per the app costing does not import merchant charges with payouts
Hi,
We are sorry to hear that you didn’t enjoy your initial experience. The integration brings across a daily summary of your sales, shipping, refunds and transaction fees to enable reconciliation against the payouts you receive.
We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.
Thanks,
Xero App Store Team
Not adding the items or the customer data, also the invoices is recorded with the payment getaway deduction that the business not the customer pays for I did not make use of it and have to search for another app
Hi there,
Sorry to hear that the functionality did not meet your needs. The integration is designed to make it quick and easy for you to reconcile your Shopify sales against your payouts. For this reason, the integration brings across a daily summary of all sales per payment gateway - ensuring Xero has only the information it needs to support your reconciliation.
We understand that being able to use the integration for generating customer invoices would be helpful and will be sure to take your feedback on board as we continually improve the integration for all our customers.
Thanks,
Xero App Store Team
I love using Xero and Shopify - they really are a great combo. But don't use this app if your shop uses Shopify Payments - as the app simply won't work in that case. Shopify payments pays out daily based on the UTC time, whereas this app creates invoices in Xero based on your local time. They two will never be able to be reconciled, which is the main purpose of the app. Also pretty shoddy support where they failed to acknowledge this as an issue when its obvious as day and night.
Will review again when/if Xero fix this but until then.....
Hi there,
We’re sorry to hear about your experience.
The integration uses a clearing and bank account to support you to reconcile your Shopify sales against your payouts. This ensures that reconciliation will work regardless of timing differences between when an invoice is created and your payouts occurring.
Guidance on how to setup a clearing and bank account for the integration can be found at: https://central.xero.com/s/article/Connect-to-Shopify#3Setuptheintegration
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/nz/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.
Thanks,
Xero App Store Team
We installed the app and tested it. We then noticed that the app only syncs a "summary of daily sales orders", and doesn't sync individual sales transactions. Given this a neutral.ish rating because this information is stated in the app description.. and because we requested a refund as we were still in the trial period which was processed promptly. Similar to previous reviews, as a long-term Xero customer we anticipated a different app experience... goes to show - read the description and let go off your expectations!! ;)
Hi there,
Thanks for taking the time to leave this review. We’re glad to hear our customer support team have been helpful!
Right now we’re working hard to make sure our integration works beautifully for all our customers and we take your feedback seriously.
We've passed your review along to our Xero Product team who would like the chance to dig a bit deeper with you on the specific experience you encountered vs what you were expecting, and how you think it could be improved.
We’ll be in touch directly with you and welcome all feedback.
Many thanks
Xero App Store Team