Redo

Name: Redo
Brand: Redo Tech, Inc
Rating: 4.9 (632 reviews)

Pricing: Free plan available
Rating: 4.9 (632)
Developer: Redo Tech, Inc

Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout

Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP.

Increase profit at each touchpoint of the buyer journey.
Increase exchange rates and decrease return rates with AI personalization
AI-first customer service in one unified inbox. Both for desktop and mobile app.
A full email and sms platform with shoppable email and AI persona targeting
Increase conversion rates in your checkout flow with AI-driven A/B testing

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Shopify POS
Shopify Flow
CommentSold
Gorgias
Klaviyo
NetSuite
Shop Mini
Yotpo

Pricing

Returns

Free

Features

Returns and claims portal
AI exchange agent for +17% exchange rate
Variant-level returns analytics
Monthly AI returns analysis report
Full customizable return flow

Checkout Optimizer

$10 / month

$0.50 per order for checkout optimization and $0.06 for order upsell

Features

A/B test checkout experiences
Show tailored offers based on web intent
Increase conversion rate 14%

Email and SMS

$10 / month

$2.00 per 1,000 sends on email and starting at $0.016 per send for SMS

Features

Cross-sell from order tracking emails
Shoppable emails

Fulfillment

$99 / month

Features

Fulfillment software
Auto Batch to optimize fulfillment speed
Auto Merge orders to save on costs
Bulk ship identical orders automatically

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (632)

Overall rating

4.9

Counts per rating level

97% of ratings are 5 stars
616
2% of ratings are 4 stars
10
0% of ratings are 3 stars
0% of ratings are 2 stars
1
1% of ratings are 1 stars
5

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants praise this app for streamlining returns, exchanges, and customer service, enhancing efficiency and reducing costs. It offers tools like returns management, package protection, and SMS marketing, integrating seamlessly with Shopify. The user-friendly interface and customization options are beneficial for small businesses and complex workflows. Merchants commend the responsive support and regular feature enhancements, noting its positive impact on post-purchase experiences and business growth.

May 26, 2026

have been using redo for almost 3 years and for the most part it's been great. there are occasional updates/bugs that are frustrating but once I'm able to connect to the actual CX rep (not the AI) they are usually quick to help

Goldie Swimwear

United States

Almost 3 years using the app

June 8, 2026

Redo has been great for us! We started using it for returns and exchanges because we love the$1.99 risk free buy and try option (and our customers do too)

We now use them for so many more things, such as customer service, shipping, order confirmation emails and much more. Even if the Redo team does not have the solution right away for us, they always put in a ticket with their engineering team to make sure things work properly for us which we really appreciate.

AnaOno

United States

Almost 2 years using the app

June 11, 2026

Redo has been a huge help for our business, but what really stood out was their customer service team. Their support department genuinely saved us when we needed help last minute. They took the time to jump on a call, screen share, and walk us through everything instead of just sending a generic response or leaving us to figure it out on our own.

That level of support is rare, especially when you’re dealing with something time-sensitive on a live Shopify store. The team was patient, knowledgeable, and incredibly helpful. We’re really grateful for the way they showed up for us when it mattered. Highly recommend Redo, not just for the app itself, but for the people behind it.

Violate The Dress Code

United States

Over 1 year using the app