Redo

Redo

Pricing
Free to install. Additional charges may apply.
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.8 (91)

Elevate your shopper experience with premium support, returns, order tracking & package protection.

Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking. Manage your claim process and increase revenue through package protection.

Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking. Manage your claim process and increase revenue through package protection. more
  • Elevate your checkout experience with Redo return coverage.
  • Reduce refunded revenue and take complete control of your return experience.
  • AI customer service in one unified inbox. Both for desktop and mobile app.
  • Let customers serve themselves with self-service chat workflows & order actions.
  • Turn your order tracking emails into an upsell driving branded experience.
Highlights
Popular with businesses in United States
Works with the latest themes

Languages

English

Works with

Pricing

Free

Free

Paid labels

Free to install

Pay for return labels, instead of charging customers

All charges are billed in USD.

Reviews (91)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
January 31, 2025

Wow, where to begin? Redo started for us as a return platform. We were previously with Loop. We saved hundreds of dollars a month with that switch. Great! But it doesn't stop there. We were with Gorgias; Redo has a similar platform, which is good enough for us. SAVED MORE MONEY! Now, we are looking at other money-saving opportunities, such as changing from Klaviyo, which everyone knows is ridiculously expensive. They provide excellent IN THE USA, actual person in Google Meet customer service. Every obstacle we have seems to be overcome by their hardworking team. I am lucky enough to have Justin and Austin on my team. Way to go, Redo.

Tour Striker Inc
United States
5 months using the app
January 28, 2025

When I first downloaded this app, I had no clue what I was looking at. I sat there thinking, “What is this even supposed to do?” Then came the demo. Next thing I know, I’m deleting six other apps, because this one sorta does everything.

But here’s where it gets really good. We casually threw a question their way—“Hey Brayden, any chance we can use it to handle a pretty specific feature we needed for our store?” Fully expecting the usual, “Sorry, that’s not possible.” Instead, they scheduled a meeting. The next day. And they accommodated the feature. Like, for real.

Ironically, REDO is the actual 2.0 of our store.

Honestly, I’m still in awe.

Massive shoutout to their team: Jackson, Brayden, Paxton, Austin, and Aaron. These guys—absolute rockstars.

My advice is simple: Download, request a demo—you’ll thank me later.

7ohBlack
United States
17 days using the app
February 15, 2025

Incredible experience all around. Redo has developed an impressive platform but it is the people that have wowed us. We are looking forward to developing new solutions to improve customer experience together.

10 Second Racing
United States
About 1 month using the app
August 27, 2024

Redo is exactly what we've been searching for. A one-stop-shop for all customer service needs from order tracking to returns. Amazing support! Bethany & Susannah helped us get setup and answered any questions we had. A HUGE addition to our store and we're forever grateful.

Honor The House Official
United States
3 months using the app
September 11, 2024

Warning! This app will break accessiBe which is a crucial app for staying ADA complaint. I found out that if I turn off the app switch in the website settings it fixes the issue and Redo still works fine, so I'm not sure why it's needed.

Other than that, Redo has been amazing and it has even increased our sales.

Urban Girl Accessories
United States
3 months using the app

Support

App support provided by Redo Tech, Inc.

Developer

Redo Tech, Inc

14761 Future Way, 400, Draper, UT, 84020, US

Launched

May 25, 2020

More apps like this

4.8 out of 5 stars 32 total reviews Free trial available
Post-checkout automations for a great Shopping Experience
4.6 out of 5 stars 1929 total reviews Free plan available
Offer great service with AI chat bots, live chat, and helpdesk
4.2 out of 5 stars 712 total reviews Free trial available
Instantly resolve support inquiries and grow your business.

Want to add an app?

Try Shopify free for 3 days