Re:do ‑ Free Return Automation

Re:do ‑ Free Return Automation

Price: Free
Rating (4.2)
Reviews
Developer
Redo Tech, Inc

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

May 25, 2020

Languages

English

Reduce returns & eliminate return costs through offering the world's first Return Coverage.

Redo offers a disruptive, game-changing return coverage option to your customers so that you can compete with Amazon's Return Policy and never have to pay for return costs again.

  • Join the fastest growing companies is ecom decreasing their returns.
  • Keep more profit on every return through our proprietary reward system.
  • Compete with Amazon's Return Policy by offering Free Return Coverage.
6 reviews
Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 17% of ratings are 1 stars
November 23, 2022

I set up this app to do my returns and it was super simple. Their customer support went above and beyond to link this app to my store.

hit it like an IRISHMAN
United States
Time spent using app: 15 days
November 3, 2022

The highlight of this app is seamless returns/exchanges - customers can complete returns/exchanges in a few quick steps. Everything is automated. The only drawback is that if customers want a different product in exchange (rather than different size or color of the same product), you will need to manually sort that out as the app does not allow selection of a different product for exchange. Customers still have the option to choose to return for store credit and apply it to reorder a different item, however. Thank you for creating this app! Much needed!

Petit Foot
United States
Time spent using app: 8 months
Edited October 26, 2022

Update: Actually it was after you tried to bribe me with a $100 amazon gift card to remove the bad review I posted is when I stopped responding. Shopify has rules that prohibit you from asking for personal or merchant info outside of the app. Maybe they should look into your practices. I was having issues getting the app to show the widgets and cart on the store. I reached out to support and the first thing they ask is how many orders do we do a month so they can get the right person to help. #1 this app is supposed to be 100% free to the merchant so what does it matter how many orders I do a month. I assume they want high volume stores so they can make a lot of money off the customers that choose to pay $1 to $2 even if they don't use the service. I searched both the website and the app for help docs and both turned up empty pages or broken links. Reviews sounded so good even though there are only 5. Couldn't even get the app set up so I guess I will have to uninstall. You should never ask a merchant account questions just to help them with support.

Coastal Gifts Inc
United States
Time spent using app: 5 days
Redo Tech, Inc replied October 26, 2022

Hi, we're so sorry you had such an unpleasant experience! After reviewing your discussion with our support representative it seems that they were in the middle of providing the technical support necessary to get the widget shown on your product page. It's important for our technical team to know your volume because, as you can imagine, there are many intricacies that are different between a small and large shop. Although, both receive the same 24/7 support. They just wanted to make sure you didn't need any customizations! It looks like after offering support, you stopped responding and immediately came here to leave this review. Our support team has also reached out a few times after you stopped responding to provide support. We'd still be happy to help you get this completely shown on your site! Let us know how we can help you and how we can make your experience better with us. We are always happy to!

About this app

Launched

May 25, 2020

Languages

English

Built by Redo Tech, Inc

About Redo Tech, Inc

1 app

4.2 average rating

2 years building apps for the Shopify App Store

Support

Send a message

hello@getredo.com

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