Redo
- Pricing
-
Price: Free
- Highlights
- Popular with businesses in United States
- Works with the latest themes
- Rating
- 4.8 (88)
- Developer
- Redo Tech, Inc
Featured images gallery
Elevate your shopper experience with premium support, returns, order tracking & package protection.
Upgrade to Redo and transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking. Manage your claim process and increase revenue through package protection.
- Elevate your checkout experience with Redo return coverage.
- Reduce refunded revenue and take complete control of your return experience.
- AI customer service in one unified inbox. Both for desktop and mobile app.
- Let customers serve themselves with self-service chat workflows & order actions.
- Turn your order tracking emails into an upsell driving branded experience.
- Highlights
- Popular with businesses in United States
- Works with the latest themes
Languages
English
Works with
Checkout, Shopify POS, gorgias, shiphero, status, rise.ai, netsuite, attentiveCategories
All features
Channels
- Live chat
- Chatbot
- Social media
- Self-service
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Reports
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount code
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Customer blocklists
- Analytics
Channels
Workflow automation
Return options
Return management
Reviews (88)
Really good app and they're always adding new features. Great support team that will help you within minutes. Well formatted easy to use but highly customizable for your use and if you have anything your worried about they are almost always willing to add custom features for you.
Redo has been tremendous not only for our customers but for our staff. The simplicity and professionalism of the return portal has been nothing but smooth and easy for our customers to use and the processing time when the returns come in has drastically decreased. Our handling time for a return is only a matter of seconds. The business model of Redo was a huge incentive for us to implement their system. Zero fees and no contracts are hard to come by in todays world so on top of everything else it seemed like a no brainer for us. To top things off, they have an outstanding team of employees. They are very quick to help get things done and if you ever have any issues they are right there to help! Can't recommend the app enough!
Warning! This app will break accessiBe which is a crucial app for staying ADA complaint. I found out that if I turn off the app switch in the website settings it fixes the issue and Redo still works fine, so I'm not sure why it's needed.
Other than that, Redo has been amazing and it has even increased our sales.
Redo is the best solution we've found for managing returns and damaged packages. The app’s automation makes everything so easy and efficient. Our customers love how simple it is to return items using the Redo widget on our site.
Huge thanks to Jett and Quintin for their outstanding support and seamless integration. Since using Redo, we've seen a noticeable improvement in customer satisfaction. Couldn't be happier with this app!
I love Redo. The automation is outstanding. Most recently the statistical information has become more robust. They are possibly the best tech team I have ever worked with. They are always open to crazy stuff I send their way. Redo has transformed the way we handle our returns and shipping claims. They are simply first class!
-Julie
Just Ingredients
Support
Redo Tech, Inc can answer any questions you have about Redo.
Developer
Resources
Launched
May 25, 2020
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