Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
October 6, 2023

1st time using app. I think this will be great once my personal issues are worked out. The automation did not work so well but Natalie helped me quickly. The app desperately needs automation to let you know there is a return coming. As a small business owner, we wear many hats and I need a reminder of what is ahead of me. Then I will update to 5 stars. I look forward to this being a great tool as my shipping demands increase.

Dance Gear Etc.
United States
16 days using the app
Redo Tech, Inc replied December 6, 2023

UPDATE:
Hi Dance Gear team! We've released this feature. You can now customize your notifications. There's an option to be notified anytime a return is created. Please reach out with any questions and thank you for your feedback!

Original reply:
Hi Dance Gear team. Thank you for trying our app and sharing your feedback. Your suggestion for a return notification feature is insightful and aligns with our commitment to support small business owners like yourself.

We're actively working on enhancing our app's functionality. We'll share updates once we have this feature and other automations that we are building. Stay tuned for updates, and we hope our app delights you enough to leave the 5 star review in the near future!

Edited August 2, 2022

I was very interested in this App because it's unlike others out there. However, when I asked for setup assistance to make sure I was doing it right, they said "you don't want to offer returns or exchanges?" to which I said no, only store credit. Their reply was that their owner built a billion dollar business with a loose return policy and their goal is to offer an Amazon like experience, and they highly advise not having a "strict" policy. It was an instant turnoff and I deleted the app immediately. Trying to tell me how to run my business really pissed me off. This conversation was also all via email because I asked to jump on a zoom (twice before I got a reply) for setup assistance and they said they could do it right there in the chat. The employee I talked to and the owner both reached out to me and apologized profusely and have since made up for it. I have yet to start using the app but will do so shortly and update then.

J Lynée Boutique
United States
4 days using the app
Redo Tech, Inc replied July 29, 2022

Hey J Lynée Boutique, we're very sorry you had this experience. We will most definitely have a review internally so that this advice isn't given again. If there's anything we can do to apologize for this communication we'd be happy to do it! Sorry again.

Additionally, we are working on new systems for live zoom calls for support and would be happy to hop on a zoom call anytime today or in the future to help you out.