Redo

Still waiting for the team to fix on-going issues. It's been back and forth communication for weeks now. We love the product but the customer service hasn't been amazing. Certain things have been installed on our website without transparency and we have asked for it be removed several times without any luck. Now it's impacting our conversions and we're getting complaints from customers. Will fully remove the app if we don't hear back very soon.

Redo is a parasite that cost us 10s of thousands of dollars.

Stay away. Stay far away.

It's an absolute nightmare. It's an absolute nightmare. It's an absolute nightmare. It's an absolute nightmare.

Update: Actually it was after you tried to bribe me with a $100 amazon gift card to remove the bad review I posted is when I stopped responding. Shopify has rules that prohibit you from asking for personal or merchant info outside of the app. Maybe they should look into your practices. I was having issues getting the app to show the widgets and cart on the store. I reached out to support and the first thing they ask is how many orders do we do a month so they can get the right person to help. #1 this app is supposed to be 100% free to the merchant so what does it matter how many orders I do a month. I assume they want high volume stores so they can make a lot of money off the customers that choose to pay $1 to $2 even if they don't use the service. I searched both the website and the app for help docs and both turned up empty pages or broken links. Reviews sounded so good even though there are only 5. Couldn't even get the app set up so I guess I will have to uninstall. You should never ask a merchant account questions just to help them with support.