Redo

Redo has changed our post purchase processes for the better. We were with Loop Returns for 3 years, but their system was complex and expensive and required a 12 month contract. Redo is better, no contract, and we have a far better customer experience.

Redo now handles all of our returns, exchanges, warranties, shipping claims in one platform, rather than split between Returns platform, and claims platform, and customer service platform for warranties. With Redo, our customers issues get resolves twice as fast.

The Redo Team was super helpful with implementation. Highly recommend the app.

These guys get it, they're the In n Out, the Costco, the Nordstrom, the Chick-Fil-A - whatever you want to call it - of e-commerce. Nobody does it better & nobody has better customer service. I had a cart issue 1 month in and they pulled their own product off my site and fixed the issue before reinstalling it. Most brands hide problems, but they were honest and helped me up-level - all while being incredibly responsive. Then, 6 months in I had a question on how to optimize a feature, their Director of Sales Jake Norton took the time to personally help me get the answer I needed. Redo takes care of their customers and that's something I've gotta have when my brand is growing 5x YoY. The product is cutting costs for us and driving more revenue & conversions as well. Give me a call if you're debating.

For the first time in 14 years of running an e-commerce business I'm no longer paying for returns. I'm actually making money on my returns!

Awesome app and company. The level of support provided by the team is unique, I highly recommend this platform/app to any e-commerce brand.

Xiva automates tasks like sending return labels or issuing refunds. This saves you time and effort, allowing you to focus on other aspects of your business.

The customer service support for Redo is excellent. After reaching out via chat I received a response in a few short minutes. Harrison was super helpful and able to quickly update what was needed. Thank you Harrison and Redo!

Has completely transformed returns for us. We aren't losing money on them anymore. We are making money!

Harrison is quick to respond to any inquiries we have concerning REDO to give our customers the best experience.

Harrison is extremely helpful in providing me with whatever I need and in a timely manner. I truly appreciate his efficiency and kindness!

I set up this app to do my returns and it was super simple. Their customer support went above and beyond to link this app to my store.

This app is a great automated returns option for our store. Customers are loving the exchange or store credit option, and it's a great way to retain revenue. Natalie, from their customer service online chat, is always quick to respond and assist with any issues our company may have. Would definitely recommend!