Reviews (91)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
October 5, 2023

Re:do has been so awesome, Natalie has been so helpful whenever there are issues! Her and the other members of the team are so fast to respond and very positive.

SolelyJane
United States
10 months using the app
January 20, 2023

“Incredible team to work with. Of course, the app is a no-brainer —but the team we got with the app is big for us.”

King of Kings
United States
9 months using the app
November 3, 2022

The highlight of this app is seamless returns/exchanges - customers can complete returns/exchanges in a few quick steps. Everything is automated. The only drawback is that if customers want a different product in exchange (rather than different size or color of the same product), you will need to manually sort that out as the app does not allow selection of a different product for exchange. Customers still have the option to choose to return for store credit and apply it to reorder a different item, however. Thank you for creating this app! Much needed!

Petit Foot
United States
8 months using the app
Redo Tech, Inc replied October 4, 2023

Hi Petit Foot, thank you for your feedback! We have since updated our app to allow advanced exchanges, and instant exchanges so now customers can exchange for anything in the catalog. You have been automatically upgraded for free. Thank you for being a loyal customer!

October 6, 2023

RE:DO has been great! Easy for us to use and for our customers! And if there happen to be any issues, they are ready to help right away! Natalie has helped us multiple times when either we or a customer needed help with something. We very much recommend using RE:DO!

4-rth
United States
8 months using the app
February 6, 2024

Dustin did a great job walking us through the benefits of Re:do and how it would integrate with our existing returns policy. We were initially on the fence, but he went out of his way to provide contacts that we could reach out and ask questions to, and he was patient as we took the time to make the decision.

Hannu has helped us with the setup and getting the flows started, and even though it has only been a week at the time of writing this, it's made our returns and exchanges much easier for our customer service team! Glad we made the switch, and should have made it after our first meeting with Dustin!

Holstery
United States
8 months using the app
January 23, 2023

The way they incentivize customers to take store credit or exchanges has significantly reduced our refunds!

Gemma and Gia
United States
6 months using the app
September 28, 2023

Natalie is always very responsive and helpful!

Charming & Main
United States
6 months using the app
September 26, 2023

Great app with tons of options for different automations and return flows! Recent updates have made it even more user friendly and easy for customers to return items. Anytime I have needed support, the online chat has been answered extremely fast and my issues have been resolved promptly each time.

Landry Kate
United States
5 months using the app
September 27, 2023

Great app for processing returns and the best part of this is that they pay for the shipping labels. It has saved me so much money. The return portal is very easy to use. Since using REdo, I saw my conversion rate increase since I am able to offer free returns. This app is a no brainer. I highly recommend it. The team is always there to help. Natalie from their customer service is very quick to reply and help me with any issue. They are a newer company so they are very eager to improve on any glitch. This app is better than Loop or any other return app I have used in the past. Keep up the great work REdo!

Dignitii Activewear
Canada
5 months using the app
February 13, 2024

We started with re:do back in September and we couldn't be more happy with their app and services! They have helped create a better return, exchange, and now claim process for our customers. The communication and level of service they provide us is outstanding. They welcome new ideas and implement change quickly! They are constantly looking for ways to innovate and improve their app which I have been loving all the newly added features they have come out with. I highly recommend them for your company!

StairSlide
United States
5 months using the app