Reviews (91)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
October 3, 2023

Quick and easy install and terrific customer service.

I met with Max to install this app, and it was smooth process. I have been looking for an exchange option for my customers and this was the perfect fit for my business.

Ballroom Jewels
United States
7 days using the app
October 9, 2023

Great app and even better customer service! Natalie has been so helpful. Thank you!

Henly
United States
3 days using the app
February 15, 2024

We have been looking years to implement a return and exchange App and this App have delivered what they promised. EXCELLENT Custommer Service and the guys are lovely.

PERFUME BOUTIQUE
United States
3 days using the app
April 19, 2023

Ian & Hannu helped me get this app set up & moving forward. Was it all that necessary? Maybe yes, maybe no... I'm pretty tech savvy and this app is really easy to navigate so I basically had it all set up before the call, but when they reached to out to advise they offer phone/video onboarding support, I took 'em up on it (to ensure I did it correctly) & the CUSTOMER SERVICE provided in that was exceptional! I wish ALL apps would do this, to ensure we're on the right path & using the app to it's full potential & to our biz owner's understanding - can't say enough good things about this app's support! Now, my customers have an amazing service provided & I feel confident I have the support of the app's behind the scenes team! Thanks y'all!

Farm & Ranch Candle Co.
United States
2 days using the app
October 6, 2023

Max was a joy to talk to and very helpful with the setup!

Jayden P Boutique
United States
2 days using the app
October 5, 2023

I've only had this app installed for a few days but I am already in LOVE! The features it provides is amazing and the customer service has been awesome! One of the features that I have loved is that you can exclude specific discount codes for a return! Definitely recommend!

Birch & Bell Boutique
United States
1 day using the app
September 27, 2023

Love them so much! Very easy, onboarding was quick. Just say enough wonderful things about re:do. Thanks to Max for getting us all set up!

Get The Mozy
United States
1 day using the app
September 14, 2022

This app is AMAZING! Easily one of the most useful and seamless apps you can add to your shop. You absolutely need to have this app in your shop if you're a small business owner because it's just soo helpful! I'm so happy that I decided to give it a try! Top Benefits - streamlines returns, exchanges, etc with a very simple intuitive portal that customers can access via link that you can put anywhere you choose on your site. - no complicated installation. very straightforward - you can offer store credit and upsell by providing customers money or a percentage off if they choose store credit which is so amazing because that means more revenue
- it auto-syncs with your stores policies
- you don't need to worry about shipping labels or anything like that, the app generates everything with the customer directly - you can pre-approve returns and ask customers to upload an image of the product
- you can collect customer feedback about the item their returning
- the opt-in cost for customers is nominal -- $1 - $2
- even when customers don't opt in before purchasing, the portal still handles everything - most, importantly this is FREEEEEEEEEE to the store. No monthly costs, nothing!!! Oh and the customer support is super helpful and timely!

Jooel
United States
About 16 hours using the app
January 11, 2024

Their service is great. and Product for sure. It has taken off lots of time from my hand having the customer be able to exchange and get store credit on their own.
Tyler and Max have been a great help.
The app to go with!

Daisy Gift Box
United States
About 15 hours using the app
October 5, 2023

Haven't started processing returns through the app yet, but 5/5 stars to Dustin and Max for all of their help with onboarding and sharing general information about the app and the benefits it will have for our business and customers. Looking forward to the Re:do journey ahead!

ficegallery
United States
About 3 hours using the app