Customer Service Helpdesk App

Name: Customer Service Helpdesk App
Brand: xSellco Ltd
Rating: 3.7 (31 reviews)

From $49/month. Free trial available.

Rating (3.7)

Reviews

Developer

xSellco Ltd

View demo store

All of the details you need with our Ticket & Customer Views

About this app

Launched

July 12, 2016

Languages

English

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

See conversation summaries, suggested responses PLUS total handsfree responses.
Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
See full order history, lifetime value, VIP status, and customer sentiment
Auto assign and collaborate on email, live chat, voice,WhatsApp and social
View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Pricing

Entrepreneur 300

$49 / month

or $468/year and save 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

14-day free trial

Team - Agent based

$89 / month

or $828/year and save 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

14-day free trial

Entrepreneur 2000

$199 / month

or $1,896/year and save 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

14-day free trial

Entrepreneur 300

$49 / month

or $468/year and save 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

14-day free trial

Team - Agent based

$89 / month

or $828/year and save 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

14-day free trial

Entrepreneur 2000

$199 / month

or $1,896/year and save 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

31 reviews

Overall rating

3.7

Counts per rating level

77% of ratings are 5 stars
24
13% of ratings are 4 stars
4
3% of ratings are 3 stars
1
0% of ratings are 2 stars
6% of ratings are 1 stars
2

Edited July 31, 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes

United Arab Emirates

About 1 month using the app

September 2, 2022

It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!

Shirtbox

United Kingdom

Over 2 years using the app

xSellco Ltd replied October 11, 2022

Hello!

We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager

September 22, 2022

We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.

Main Street Forge

United States

About 2 years using the app

xSellco Ltd replied October 11, 2022

Hello Main Street Forge,

Let us know if there are any more integrations you would like to see or any more features that should be included and we'll get to work on them. You can send ideas to us from the option on the right hand side menu within your app.

Many Thanks
Eamon,
Customer Support Manager

August 29, 2022

I have been using eDesk for over 7 years, back to when it used to go by the name of ReplyManager. It has evolved in to a highly sophisticated piece of software that sits in the cloud and handles all of your customer enquiries. The automation and system itself is second to none. I would highly reccomend.

BigDeals Aintree

United Kingdom

Over 1 year using the app