Yanet Returns & Exchanges
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Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.
Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!
- Submit and manage return and exchange requests clearly at different steps.
- Different policies and rules can be created and applied for different products.
- An easy-to-use embedded portal allows customers to submit requests quickly.
- Customers always get updated via email at each step of the request.
- We support edit text, banner and colors of the portal to match your style.
- Popular with stores like yours
- Based in United States
Languages
English, Spanish, Finnish, German, Italian, Hindi, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, Vietnamese, Chinese (Simplified), and French
Works with
- Customer accounts
- Shopify Admin
- Shippo
- FedEx
- EasyPost
Categories
Return options
Labels and packaging
Managing shipments
Pricing
Free
Free
- 10 requests per month
- Customizable Return Portal page
- Rule & Refund/Exchange reasons setup
- Exchange to the same product/variant
- Refund to Discount code & Store credit
- Multiple languages supported
- Notifications via email
- Multilple shipping carriers supported
Professional
$9.99 / month
80 free requests per month, only $0.2 per extra request
- All features in Free plan
- Exchange to different product/variant
- Packing Slip supported
- Refund by Gift code
- Return/Exchange Fee by conditions
- Return/Exchange Reward by conditions
- Priority support
14-day free trial
Ultimate
$29.99 / month
Unlimited requests
- All features in Professional plan
- Automation Approval
- API/Webhook (Coming soon)
- Dedicated priority support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (286)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly setup and effective management of returns and exchanges, enhancing customer service and streamlining operations. Despite being free, it offers a feature-rich experience comparable to paid apps, with extensive customization options to match store aesthetics and needs. The smooth Shopify integration and responsive customer support further contribute to its positive impact on business operations and customer loyalty.
Have been using Yanet Returns for about 4 months now and it makes our life so much easier to track returns/exchanges. App is easy to us and their chat help desk (esp Alex) is always attentive and happy to assist with any requests we have.
Leaving a review after 2 months. We patiently waited for 2 months for mere courier integration, as we were asked to do. I connected myself after 2 months, and I am being informed of inability to test a bunch of things for integration like shortage of funds in the account or KYC etc. Where I was informed this will only be a test account, now they added on to the unnecessary requirements. Additionally, we didn't receive a single mail from the team to align and sort out anything! If there was anything needed for the integration, it should have been informed to us. This has been a huge wastage of our precious time. Do not recommend this app.
Alex is great! every little issue i have he's able to assist right away and in no time! really appreciate the support, super happy with my experience with YANET over all
Support
App support provided by Yanet.
Resources
Launched
April 7, 2023
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