Yanet: Returns and Exchanges
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.
Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!
- Submit and manage return and exchange requests clearly at different steps.
- Different policies and rules can be created and applied for different products.
- An easy-to-use embedded portal allows customers to submit requests quickly.
- Customers always get updated via email at each step of the request.
- We support edit text, banner and colors of the portal to match your style.
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
Categories
Labels and packaging
Managing shipments
Reviews (90)
Yanet has been a lifesaver for my store’s return process! The app is super easy to use, both for me and my customers. I love how everything is automated, from approvals to emails—it saves me so much time. Plus, it’s customizable, so it matches my store’s vibe perfectly. Alex is also amazing—quick and helpful whenever I need them. If you want a hassle-free return system, I highly recommend Yanet!
One of the best apps for return/exchange. The customer service is outstanding. They respond quickly and are able to suggest good options for the problem being faced. Thanks again
This app is excellent for what it offers. A few things that could be improved include The email notification, as it is a bit hard to set up. More Return and Refund Method options, like store credit, flat rate return fees, etc.
While there is room for improvement, it has all the basics to manage returns and exchanges for your shop. Great app!
Excellent app in it's simplicity! Does exactly what it says. I did have a question today and Alice at support was prompt in telling me how to change the text I wanted to change. Thanks, Alice!
the customer submits a picture a proof that the product is in same condition but it just won't show in the form! its been days and no one fixes it!
Dear Euphoria Denims,
Thank you for your feedback regarding the issue of picture not showing up in the form. We sincerely apologize for the inconvenience this has caused you.
We understand how important it is to have a smooth ordering experience, and we're pleased to inform you that the problem has been resolved! Our team has worked diligently to fix the glitch and now the picture are saved into the request form.
We truly value your feedback, as it helps us improve our services. If you encounter any further issues or have any questions, please don’t hesitate to contact us at support@yanet.io.
Thank you for your patience and understanding!
Best regards,
Yanet Support Team
Support
App support provided by Yanet.
Resources
Launched
April 7, 2023
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