Yanet Returns & Exchanges
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Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.
Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!
- Submit and manage return and exchange requests clearly at different steps.
- Different policies and rules can be created and applied for different products.
- An easy-to-use embedded portal allows customers to submit requests quickly.
- Customers always get updated via email at each step of the request.
- We support edit text, banner and colors of the portal to match your style.
Languages
English, Spanish, Finnish, German, Italian, Hindi, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, Vietnamese, Chinese (Simplified), and French
Works with
- Customer accounts
- Shopify Admin
- EasyPost
- FedEx
- Shippo
Categories
Return options
Labels and packaging
Managing shipments
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 6 requests per month
- Customizable Return Portal page
- Rule & Refund/Exchange reasons setup
- Exchange to the same product/variant
- Refund to Discount code & Store credit
- Multiple languages supported
- Notifications via email
- Multilple shipping carriers supported
Professional
$9.99 / month
80 free requests per month, only $0.2 per extra request
Features
- All features in Free plan
- Exchange to different product/variant
- Packing Slip supported
- Refund by Gift code
- Return/Exchange Fee by conditions
- Return/Exchange Reward by conditions
- Priority support
14-day free trial
Ultimate
$29.99 / month
Unlimited requests
Features
- All features in Professional plan
- Automation Approval
- API/Webhook (Coming soon)
- Dedicated priority support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (260)
Doesn't send return instructions once you approve the return. You have to go back and "resend" approval email. Ive contacted them several times and have not fixed the issue.
Yanet Returns & Exchanges has been a reliable solution for managing customer returns and exchanges. The feature set is robust, the setup is straightforward, and it significantly improves the customer experience while keeping the back office organized.
Support has been excellent—Liam has been particularly responsive and solution-oriented. Highly recommended.
Great customer service!
Support
App support provided by Yanet.
Resources
Launched
April 7, 2023
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