Yanet Returns & Exchanges

Name: Yanet Returns & Exchanges
Brand: Yanet
Rating: 4.9 (294 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.9 (294)
Developer: Yanet

Install

View demo store

Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.

Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!

Submit and manage return and exchange requests clearly at different steps.
Different policies and rules can be created and applied for different products.
An easy-to-use embedded portal allows customers to submit requests quickly.
Customers always get updated via email at each step of the request.
We support edit text, banner and colors of the portal to match your style.

Languages

English, Spanish, Finnish, German, Italian, Hindi, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, Vietnamese, Chinese (Simplified), and French

Works with

Customer accounts
Shopify Admin
EasyPost
FedEx
Shippo

Pricing

Free

Features

10 requests per month
Customizable Return Portal page
Rule & Refund/Exchange reasons setup
Exchange to the same product/variant
Refund to Discount code & Store credit
Multiple languages supported
Notifications via email
Multilple shipping carriers supported

Professional

$9.99 / month

80 free requests per month, only $0.2 per extra request

Features

All features in Free plan
Exchange to different product/variant
Packing Slip supported
Refund by Gift code
Return/Exchange Fee by conditions
Return/Exchange Reward by conditions
Priority support

14-day free trial

Ultimate

$29.99 / month

Unlimited requests

Features

All features in Professional plan
Automation Approval
API/Webhook (Coming soon)
Dedicated priority support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (294)

Overall rating

4.9

Counts per rating level

94% of ratings are 5 stars
275
3% of ratings are 4 stars
10
1% of ratings are 3 stars
3
0% of ratings are 2 stars
2% of ratings are 1 stars
6

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants find this app valuable for streamlining returns and exchanges, enhancing efficiency and customer satisfaction. It's praised for its user-friendly interface, customization options, and seamless Shopify integration. The app effectively manages post-sale processes with a professional portal. Exceptional customer support is frequently highlighted, ensuring a smooth onboarding experience. Highly recommended for its reliability, ease of use, and outstanding support, it's a beneficial solution for handling returns and exchanges.

March 5, 2026

Yanet Returns & Exchanges has been a reliable solution for managing customer returns and exchanges. The feature set is robust, the setup is straightforward, and it significantly improves the customer experience while keeping the back office organized.
Support has been excellent—Liam has been particularly responsive and solution-oriented. Highly recommended.

AGP

United States

6 months using the app

January 8, 2026

Have been using Yanet Returns for about 4 months now and it makes our life so much easier to track returns/exchanges. App is easy to us and their chat help desk (esp Alex) is always attentive and happy to assist with any requests we have.

Roxanne Fashions

Australia

4 months using the app