Yanet Returns & Exchanges

Yanet Returns & Exchanges

Pricing
Free plan available. Free trial available.
Popular with stores like yours
Based in United States
Rating
4.9 (286)
Developer
Yanet

Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.

Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!

Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us! more
  • Submit and manage return and exchange requests clearly at different steps.
  • Different policies and rules can be created and applied for different products.
  • An easy-to-use embedded portal allows customers to submit requests quickly.
  • Customers always get updated via email at each step of the request.
  • We support edit text, banner and colors of the portal to match your style.
Popular with stores like yours
Based in United States

Languages

English, Spanish, Finnish, German, Italian, Hindi, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, Vietnamese, Chinese (Simplified), and French

Works with

Pricing

Free

Free

  • 10 requests per month
  • Customizable Return Portal page
  • Rule & Refund/Exchange reasons setup
  • Exchange to the same product/variant
  • Refund to Discount code & Store credit
  • Multiple languages supported
  • Notifications via email
  • Multilple shipping carriers supported

Professional

$9.99 / month

80 free requests per month, only $0.2 per extra request

  • All features in Free plan
  • Exchange to different product/variant
  • Packing Slip supported
  • Refund by Gift code
  • Return/Exchange Fee by conditions
  • Return/Exchange Reward by conditions
  • Priority support

14-day free trial

Ultimate

$29.99 / month

Unlimited requests

  • All features in Professional plan
  • Automation Approval
  • API/Webhook (Coming soon)
  • Dedicated priority support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (286)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup and effective management of returns and exchanges, enhancing customer service and streamlining operations. Despite being free, it offers a feature-rich experience comparable to paid apps, with extensive customization options to match store aesthetics and needs. The smooth Shopify integration and responsive customer support further contribute to its positive impact on business operations and customer loyalty.

January 8, 2026

Have been using Yanet Returns for about 4 months now and it makes our life so much easier to track returns/exchanges. App is easy to us and their chat help desk (esp Alex) is always attentive and happy to assist with any requests we have.

Roxanne Fashions
Australia
4 months using the app
Edited January 8, 2026

Leaving a review after 2 months. We patiently waited for 2 months for mere courier integration, as we were asked to do. I connected myself after 2 months, and I am being informed of inability to test a bunch of things for integration like shortage of funds in the account or KYC etc. Where I was informed this will only be a test account, now they added on to the unnecessary requirements. Additionally, we didn't receive a single mail from the team to align and sort out anything! If there was anything needed for the integration, it should have been informed to us. This has been a huge wastage of our precious time. Do not recommend this app.

Odhanon
India
4 months using the app
November 20, 2025

Alex is great! every little issue i have he's able to assist right away and in no time! really appreciate the support, super happy with my experience with YANET over all

My Brunch Fit
United Arab Emirates
11 months using the app

Support

App support provided by Yanet.

Developer

Yanet

Tu Hiep, Thanh Tri, Hanoi, 100000, VN

Launched

April 7, 2023

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