Yanet Returns & Exchanges

Doesn't send return instructions once you approve the return. You have to go back and "resend" approval email. Ive contacted them several times and have not fixed the issue.

the customer services are very helpful and also this software is good

Yanet Returns & Exchanges has been a reliable solution for managing customer returns and exchanges. The feature set is robust, the setup is straightforward, and it significantly improves the customer experience while keeping the back office organized.
Support has been excellent—Liam has been particularly responsive and solution-oriented. Highly recommended.

Great customer service

Great help, thanks

Have been using Yanet Returns for about 4 months now and it makes our life so much easier to track returns/exchanges. App is easy to us and their chat help desk (esp Alex) is always attentive and happy to assist with any requests we have.

The app has potential and offers an impressive range of features for a free tool, but it’s unnecessarily cumbersome. Many of the reviews focus on customer service rather than the actual product, which makes sense. Even basic customizations often require knowledge of CSS or manual code adjustments. I encountered several layout and styling issues that required manual corrections. For someone without technical experience, it would be overwhelming. For me, it was very frustrating.

Another concern is that several key features can only be activated by contacting their customer support, which feels intentional and explains why most reviews focus on support rather than usability.

It’s a good concept with a lot of promise, but the setup feels more like a developer’s tool than a true plug-and-play app. If the team focused on fixing bugs, allowing full access to features by default, and making customization options accessible through the interface instead of through CSS, this would easily be one of the best free return apps available on Shopify.

Support always helpful when we need anything!

Based on the initial setup and customisation process I have been very happy with Yanet: Returns app. As a basic solution.
The support team has been very responsive and helpful each step of the way so far.
But as I got deep into this I discovered the solution is not suitable for mid-size companies that use a 3PL logistics or warehousing provider as well as Shopify

Leaving a review after 2 months. We patiently waited for 2 months for mere courier integration, as we were asked to do. I connected myself after 2 months, and I am being informed of inability to test a bunch of things for integration like shortage of funds in the account or KYC etc. Where I was informed this will only be a test account, now they added on to the unnecessary requirements. Additionally, we didn't receive a single mail from the team to align and sort out anything! If there was anything needed for the integration, it should have been informed to us. This has been a huge wastage of our precious time. Do not recommend this app.