Yanet Returns & Exchanges
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Reviews (286)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly setup and effective management of returns and exchanges, enhancing customer service and streamlining operations. Despite being free, it offers a feature-rich experience comparable to paid apps, with extensive customization options to match store aesthetics and needs. The smooth Shopify integration and responsive customer support further contribute to its positive impact on business operations and customer loyalty.
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It is easy to set up and use. I like the flow of it. I give it four stars because I can not seem to remove the return to store option. I do not have a physical store and there is no point for me to have that option on there. Also, I wish there was a way to get a return label configured into the app. I have to create a separate return in Shopify to generate the label. It would also be great if an invoice can be created for them to pay for the difference on an exchange in the return portal. I do not know if I do not have something set up or not to do this. However, it would be wonderful to have these steps.
Aun no hemos comenzado a utilizar la app pero desde el dia 0 tienen muy buen apoyo desde el lado de soporte
Easy to use app and Alex is very helpful with any queries I have
Nice App
Eine wirklich gute App und ein toller Support .
Das einzige was noch fehlt ist eine komplette Übersetzung für Kunden aus Deutschland . Teilweise kann man dass ganze selber übersetzen , der support konnte mir da gut helfen.
Preis / Leistung ist top
Ich hoffe , dass die App gut an Kunden gewinnt , aber die aktuellen Bestandskunden wenn die App mal kostenpflichtig wird wirklich einen guten Preisnachlass bekommen. Mit freundlichen Grüßen
Die App erfüllt ihren Zweck und ist auch noch gebührenfrei. Die Optik wirkt leider noch recht schlicht und die eine oder andere Änderung muss über den Support erfolgen. Der Support ist jedoch sehr hilfsbereit und freundlich. Im Großen und Ganzen kann nich die App weiterempfehlen.
Good For Manual Returns
Greta app to use. Cover all the options. support provided by Alex helps a lot.
Works as expected which for a free app is a WOW! Factor. However, for whatever reason, the app doesn't allow multiple items to be 'Returned'. Admin has to select each item individually in an order and create multiple returns (e.g. if 4 line items are present, each will have it's own return) which is very surprising.
Would have given it 5 stars if not for this little detail missing.
TLDR: Cannot process return in a single ID, if there are more than 1 line items in an order.
First time setting up the app, Alex was quick and helpful in assisting me. I am hoping this makes my returns process infinitely easier.