Reviews (8,347)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

January 17, 2025

Brilliant app - could be a little more user friendly with editing emails etc but on the whole has been great!
Joann was very helpful in resolving a recent issue we had with verifications. Thanks Joann!

Earthly Sway
Australia
8 months using the app
February 3, 2025

I reached out to have my TFN verified. Jay helped me resolve this issued within 4-5 minutes. That's great customer service. Jay was very nice and helpful.

My Sister's Keeper Boutique LLC
United States
Almost 3 years using the app
December 16, 2024

Jay was very helpful and quick to resolve my issue.

Slumstaar
United States
11 months using the app
December 11, 2024

L'équipe est très réactive ! Dès que vous avez une question, ils vous répondent sous 5 minutes et cherchent toujours à trouver une solution. Une mention spéciale à John B qui m'a prise en charge à plusieurs reprises.

Il y a tout de même quelques beugs parfois sur la plateforme mais ils travaillent activement dessus.

Muuse Beauty
France
3 months using the app
November 4, 2024

Customer service is fantastic. Helpful and attentive. App itself could use an update for mobile devices.

Dreamy Derrières
Canada
4 days using the app
November 14, 2024

Rock N

Bryt Vision
United States
27 days using the app
February 26, 2025

I had an amazing experience with PL while verifying my account. Their team was incredibly helpful, responsive, and made the entire process smooth and stress-free. They provided clear guidance and ensured everything was handled efficiently. I truly appreciate their professionalism and support—highly recommend their service!

My Store
United States
2 days using the app
October 2, 2024

I have tried to gain verification a handful of times when Yotpo was newer and always had no luck with support. Now I was able to get in touch with an agent after only a minute or two. Great help and assistance, the process was a breeze!

Grand Example Apparel
United States
10 months using the app
September 22, 2024

Hi John was very good and helped me with my account and abandoned flow issues.

The Organised Auto
Australia
About 3 years using the app
September 19, 2024

Just got started, pretty straight forward, PL has been of great help

Republic
Canada
2 months using the app