Yotpo Email Marketing & SMS

Helpful, but could have been told steps needed to be done before the verification process could start. So i am currently waiting an additional 4-8 business before verification

princess help me today and i am glad talking to her sheis so kind and helpful.
she resolve every issue very kindly patiently she is a rockstar.

The app is good at what it does and seems to be growing. On the other hand some things are frustrating, it falsely reports revenue by changing whatever currency you sell in to dollars without currency conversion. Another issue is you can't pay as you go per sms if you want to do things like birthday messages via reconvert, it forces you into a monthly fee.
EDIT: It went downhill after getting acquired by Yotpo. Syncing is unreliable, support is poor & automations don't always work. Switched to Postcript!

so far great customer service. but a little too expensive for what is offered. and if you want to be do more its overpriced.

I've had this app for a year and while it has been okay, two of my campaigns failed to send. When I spoke with them about it, they said that the campaign was sent... End of story. I know the campaign failed and I wasn't about to argue about it.

Thanks for Gen's help, she is doing good customer service, but the app was implented yotpo review system, which is annoying.

Their support team are extremely unprofessional and unknowledgeable of any other marketing platforms when attempting a migrate over.

Update: After a few more conversations with the reps I was able to get my lists approved and imported from my previous SMS Marketing platforms. I was previously using Omnisend and Manychat; however I needed to find a program that could do everything that those two dashboards do into a single platform. So far I really enjoy the app.

However, there should be a way to bulk edit campaigns/duplicate campaigns so I do not have to continually remove their SMS image. Sorting Campaigns by send date would be beneficial when managing multiple campaigns.

I do not understand why the application gives the option to select "import list" but nothing happens, then you have to reach out to their support team to proceed. This option should be removed from the application or when importing a list directly into the application then will go through an approval process from their team.

Segmentation is also much more limiting than I would like. We have a bi-weekly ordering deadline so I need more options than "Hasn't ordered since last week" or "Hasn't ordered since a specific date". I have a 3 day and 4 day ordering window which I was able to have proper segments in Omnisend. This puts a little more tedious and manual work on my part when setting up campaigns in advance.

I still use Omnisend for email so an integration with Omnisend would be an amazing feature to add. Our campaigns are scheduled to launch in September, I'll be able to have a full comprehensive review once I have completed my first campaign.

I sent two support tickets in the last 2 weeks, no one responded yet. I got info that after Oct 10, the carriers will block unregistered long numbers. I just wanted to know what is SMSBump's solution to this.
That's why the 3 stars. The app itself is not perfect, there is much room to grow, but at this time, it's the best in the Shopify Appstore (4 stars).

Just installed....Lots of features and relatively easy to use but lacking some features that would make it truly well rounded. Plus the app was glitchy when sending a text to 600+ #s.

If you're looking to add incentive by way of unique discount codes to each abandoned cart, this is not the app for you. There is; currently NO way to sen unique discount codes to each sms recipient. This is a major issue for us and thus we will be looking for another app.

I needed help with finding the platform that I use for pop-ups. PL helped me identify the platform and provided instructions to make the appropriate changes.