Reviews (8,347)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective, usage-based pricing model, especially suitable for small businesses and startups. It's user-friendly and easy to set up, with robust features like detailed marketing flows and segmentation capabilities. The integration of SMS and email marketing supports cohesive communication strategies. Merchants also value the responsive and knowledgeable customer support, customizable templates, and the ability to include shop links in SMS messages, enhancing outreach and customer retention.

January 13, 2025

I use many of Yotpo's products because I love the way they can be layered into a cohesive marketing strategy. I have been using their reviews app for I think over 10 years, and Subscriptions and Loyalty apps for over a year. I'm finally diving into the Email and SMS app, after using many other competitors over the years. Melvin has helped me out a few times, and he's been excellent! My learning curve to get started with their Email has been a little more than with other apps, but I feel this is because their Email/SMS app is more robust than some of the others in terms of creating clever "flows" and hyper-specific segmentation options. When I had a technical issue, Melvin solved it in literal seconds. Thanks Yotpo! You save the day once again!

Stark Skincare
Canada
About 1 year using the app
December 2, 2024

Great app, very easy to use after having issues on previous email marketing apps. We love that we are charged by what we actually send out, rather than a flat monthly fee, so that on slower months with less marketing, we are spending less. When we did run into a technical issue, Joann was very helpful and knowledgeable about what happened and made sure to escalate the issue to the appropriate team for resolution.

Unspeakable
United States
Over 5 years using the app
January 6, 2025

This is one of the best apps we use for our small business! It has helped us a lot with getting new customers and also staying connected with them! We highly recommend getting this app for your business!

CREATIONS
United States
About 3 years using the app
February 4, 2025

I've only used this company for their reviews over the years.. I used the SMS marketing feature once & i liked how it worked.. however i recently tried to use this feature again & says i need to to validate my number.. ? Anyways, Quin was very attentive to my challenges & I am grateful for her help ! thank you !

BEVERLEE BOTANICALS
United States
About 1 year using the app
January 6, 2025

Great app, works really well and is fairly user friendly. Customer service, particularly PL, was very easy to work with and resolved my technical issue extremely quickly. Also extremely friendly! Would recommend :)

Abundant Natural Health (US)
United States
Over 1 year using the app
February 7, 2025

I recently had a great experience with Yotpo’s chat support. The representative was patient, knowledgeable, and resolved my issue quickly. They provided clear explanations, offered helpful resources, and ensured I fully understood the solution. I appreciate the efficient and friendly service, and would highly recommend Yotpo’s support team to others!

Voisson
United States
8 months using the app
February 3, 2025

Thank you John D for assisting me with my account validation before
I can test send my first newsletter. He is friendly and approachable. I am
so excited to use Yotpo email marketing app, hopes it will be a great help for my business.

LineArtRoom
Singapore
4 months using the app
December 1, 2024

I had the help of PL, and it was amazing. I could tell I was speaking with a human and they were SO patient working with me and explaining things to me... one of the first times I have actually received help from an online support chat!!

Salty Chic Boutique
United States
12 months using the app
January 22, 2025

This app works very well. Easier to use and more affordable than other apps. Many thanks to the staff, John D, for solving my problem very quickly.

B&Qaugen
Hong Kong SAR
10 months using the app
December 26, 2024

I've been using this email marketing plugin for a while now, and it's truly outstanding! The plugin offers a wide range of features that make my email marketing campaigns a breeze. From creating eye-catching templates to tracking responses effectively, it has everything I need.
But what really makes it exceptional is Marnie's patient guidance. As a newbie, I was lost at first. Marnie took the time to walk me through every single function with great patience. She never got impatient with my repeated questions and always made sure I understood. Thanks to her and this amazing plugin, my marketing efforts have been much more successful!

Soocas
United States
About 1 month using the app