Reviews (8,093)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its straightforward setup and integration with Shopify, highlighting features like SMS verification and easy email list imports. The customer support is often highlighted for its quick and effective service, with some staff members receiving specific praise. Its SMS marketing tools are valued for their simplicity and effectiveness, allowing the inclusion of images and links in messages. The email marketing feature is especially beneficial for small businesses, offering a free tier that includes up to 10,000 emails per month. Merchants enjoy the high level of customization and the user-friendly interface, suitable for those with limited technical skills. They also report a positive impact on sales and customer engagement. Additionally, the pay-per-use pricing model without monthly fees is particularly favored by small to medium-sized businesses.
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I have going back-and-forth between a few other SMS + email apps. Since Yotpo has been so easy to set up and also focuses on the customer interactions and reviews, as a small business I believe this is the best solution. Quin has been helping me through the process to get verified for SMS and it was easy clear and fast.
I have been so frustrated with the new regulations concerning email domains etc.... today I received the absolute BEST assistance from agent Marnie. She was so patient and helpful! I'm not joking when I say she helped me tremendously get my email set up and working. I am so appreciative that she was willing to go the extra mile with me.
Great APP, with lots of functionality and a straight pricing model. but there is a learning curve. Thanks to Quin (Customer Service) it made my experience great. Super helpful CS
Update : Princess just helped me today and she was another Rockstar. Joann just helped me and she was a Rockstar too. Most are willing to do setups and make changes themselves without having to send you long-winded vague suggestions. GREAT SUPPORT!
Melvin F. was very helpful and efficient with resolving my issue. He provided clear information and walked me through the process.
I needed to get a snippet code for tracking abandoned browse. Joann was informative and patient in communicating various options and made some improvement suggestions. Overall a very efficient, fast and pleasant experience in obtaining the information I needed. Many thanks Joann!
Needed some quick assistance for the relaunch of my website. Marnie was very helpful and knew exactly how to fix my issue.
I needed some help with editing specific formats on the mobile version of email campaigns and Melvin was able to help me with my inquiry right away.
This app is a game-changer. Its robust marketing features allowed me to replace multiple apps with just one. Quin was incredibly helpful in guiding me to the documentation for the app set-up.
Yotpo Spin the wheel especially has been super helpful with my SMS marketing efforts.
I do appreciate their customer support too. Very thorough. Thank you Rock N
I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I ran into a problem verifying the sender email and I could not figure out why it wasn't sending me the email so I could verify it. I contacted customer support through chat and Marnie helped me right away! Took less than 3 minutes to get my problem fixed! That was great!