Reviews (8,272)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its usage-based pricing, ideal for small businesses and startups. It features a user-friendly interface, customizable email templates, effective SMS campaigns, and advanced customer segmentation, enhancing marketing efforts and boosting sales. Seamless Shopify integration and responsive live chat support, along with comprehensive learning resources, make it a valuable tool for streamlining marketing operations by consolidating multiple tools into one solution.

January 17, 2025

Brilliant app - could be a little more user friendly with editing emails etc but on the whole has been great!
Joann was very helpful in resolving a recent issue we had with verifications. Thanks Joann!

Earthly Sway
Australia
8 months using the app
February 3, 2025

I reached out to have my TFN verified. Jay helped me resolve this issued within 4-5 minutes. That's great customer service. Jay was very nice and helpful.

My Sister's Keeper Boutique LLC
United States
Almost 3 years using the app
December 16, 2024

Jay was very helpful and quick to resolve my issue.

Slumstaar
United States
11 months using the app
October 2, 2024

I have tried to gain verification a handful of times when Yotpo was newer and always had no luck with support. Now I was able to get in touch with an agent after only a minute or two. Great help and assistance, the process was a breeze!

Grand Example Apparel
United States
10 months using the app
December 11, 2024

L'équipe est très réactive ! Dès que vous avez une question, ils vous répondent sous 5 minutes et cherchent toujours à trouver une solution. Une mention spéciale à John B qui m'a prise en charge à plusieurs reprises.

Il y a tout de même quelques beugs parfois sur la plateforme mais ils travaillent activement dessus.

Muuse Beauty
France
3 months using the app
September 22, 2024

Yotpo is amazing to use. I am a complete newbie to this and got a lot of help from the customer support agents. Princess, Marnie, and Rock were patient and super helpful with my queries, and even will go to the back end to help fix some issues I had. For the people Yotpo gets 5 stars.

Furry and Family Portraits
United Arab Emirates
28 days using the app
September 22, 2024

Hi John was very good and helped me with my account and abandoned flow issues.

The Organised Auto
Australia
About 3 years using the app
November 4, 2024

Customer service is fantastic. Helpful and attentive. App itself could use an update for mobile devices.

Dreamy Derrières
Canada
4 days using the app
September 19, 2024

Just got started, pretty straight forward, PL has been of great help

Republic
Canada
2 months using the app
August 27, 2024

My account was not verified for a few months without me knowing. But Melvin has been of great help to fix this issue in less than 10mn.

LumiArt
France
11 months using the app