Reviews (8,245)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

November 12, 2024

Customer support provided by Joann was so useful to solve my doubts about my SMS campaigns.
The app have years in the market and are one of the best solution in Shopify to manage and automate the marketing with sms and email.

Creative Item
United States
About 1 year using the app
October 30, 2024

Marnie and all support staff is super helpful, the live chat option is very convenient when needing some assistance. Yotpo marketing app is very user friendly and informative, and the pricing is great for small businesses. Definitely recommend this app for all start up stores!

WEBEXP, LLC
United States
Over 1 year using the app
October 27, 2024

I really enjoy using the app, but their support is even better. Once connected to PL (Princess) , I was able to get my issue resolved quickly and she was super polite! I am so appreciative of her help.

Lav Lux
United States
About 3 years using the app
October 11, 2024

Jay was amazing helping me resolve my issue that i had tried doing on my own all morning! He was great help

MALA Boutique LLC.
United States
Almost 4 years using the app
August 22, 2024

I have going back-and-forth between a few other SMS + email apps. Since Yotpo has been so easy to set up and also focuses on the customer interactions and reviews, as a small business I believe this is the best solution. Quin has been helping me through the process to get verified for SMS and it was easy clear and fast.

SANTO CABO
United States
Over 4 years using the app
November 10, 2024

John D helped me figure out the issue with my email deliverability right away and he was the only one out of many people I spoke to that helped fix the issue thanks!

Sayitwithatea
United States
4 months using the app
September 18, 2024

I have been so frustrated with the new regulations concerning email domains etc.... today I received the absolute BEST assistance from agent Marnie. She was so patient and helpful! I'm not joking when I say she helped me tremendously get my email set up and working. I am so appreciative that she was willing to go the extra mile with me.

Fort Worth Streets Boutique
United States
Over 1 year using the app
October 28, 2024

I recently had the pleasure of working with PL from Yotpo, and I can confidently say that my experience has been outstanding. PL demonstrated an exceptional understanding of email marketing and SMS strategies, providing tailored solutions that significantly enhanced our outreach efforts.

From the beginning, PL was attentive and responsive, ensuring that all my questions were answered promptly. Their insights into customer segmentation and personalized messaging helped us craft campaigns that resonated with our audience, resulting in increased engagement and conversion rates.

What impressed me the most was PL’s commitment to our success. They provided clear guidance on best practices and offered innovative ideas that set us apart from our competitors. The Yotpo platform itself is intuitive and robust, but having PL as a representative made the experience even better.

Overall, I highly recommend PL for anyone looking to leverage Yotpo’s Email Marketing and SMS services. Their expertise and dedication are invaluable assets that can truly elevate your marketing efforts.

Paradise Prds
United States
About 2 months using the app
November 4, 2024

Found this app very practical and easy to use. John D helped me verify my account. good job

solekoi
China
Almost 5 years using the app
October 2, 2024

I needed some help with editing specific formats on the mobile version of email campaigns and Melvin was able to help me with my inquiry right away.

HeroHaven
United Kingdom
5 months using the app