Reviews (8,215)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

August 22, 2024

I've been using the Yotpo SMS app and I'm really impressed with its effectiveness. It's easy to use and has greatly improved our customer communication. Special thanks to Jay for his outstanding customer service—quick, professional, and extremely helpful. Highly recommend Yotpo SMS!

Patounia
France
2 months using the app
August 27, 2024

GREAT APP for automated marketing and updates for clients.

Marnie, made the verification process very easy! excited to use Yotpo for my clients.

The OCCanitizer
United States
16 days using the app
August 14, 2024

The customer support was outstanding. Princess was so helpful that she even set the whole campaign for me as I set it up days ago. I will definitely continue to use Yotpo. The best for the business!

SillySmalls
Serbia
About 2 months using the app
September 27, 2024

So far, so good. I have chatted with Princess, Marne and Quin and all of them have been so helpful!! I am new to the app and flows but this seems pretty simple once you get the hang of it. I am a small business and would suggest it to others.

Chris Thompson Bags
United States
3 days using the app
September 12, 2024

very helpful and fast customer service from Rock N'

PSYCHO BUDAPEST ™
Hungary
About 1 year using the app
October 20, 2024

PL was very kind and helpful verifying my account.

Verde Haven
United States
8 months using the app
July 23, 2024

Marnie was incredible with supply support for our DNS issue, took the time until it was resolved and working. Excellent customer service

Elderwise Organics
United States
Over 2 years using the app
August 9, 2024

Quin helped me swift and good with the verification process. Very friendly and gave some additional info so my experience was very nice.

Echoes Worldwide
Netherlands
About 2 months using the app
October 23, 2024

great company, high quality, solid UI. melvin f helped me out, guy was amazing and professional. great company with great agents that resemble them

RESIDUAL
United States
13 days using the app
November 4, 2024

Jay helped me verify everything super quickly! 10/10 support.

MichaKnows
United States
About 2 months using the app