Reviews (8,254)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

July 28, 2024

Fairly new to Yotpo and I was having minor issues figuring some things out and Marnie was fantastic at helping me get through the process. Very grateful for her making it all an easy process! Thank you for your help and giving me the knowledge I needed right on the spot!

Black Sheep Vs Goat (BSVG)
United States
10 months using the app
August 16, 2024

Rock sure help me out for me its just lot of learning but he did sure taugh me something is a new. Experience or not experience is still recommendation.

My Store
United States
About 2 months using the app
September 27, 2024

So far, so good. I have chatted with Princess, Marne and Quin and all of them have been so helpful!! I am new to the app and flows but this seems pretty simple once you get the hang of it. I am a small business and would suggest it to others.

Chris Thompson Bags
United States
3 days using the app
August 27, 2024

Melvin F was very helpful and quick with their responses. Very easy to talk to and very helpful. Would recommend.

Hajime
United States
About 1 year using the app
October 20, 2024

PL was very kind and helpful verifying my account.

Verde Haven
United States
8 months using the app
August 25, 2024

John D was super helpful and walked me step by step to get my account verified in a short period of time! thank you again!!!

Lluxe Lash Vault
United States
5 months using the app
October 23, 2024

great company, high quality, solid UI. melvin f helped me out, guy was amazing and professional. great company with great agents that resemble them

RESIDUAL
United States
13 days using the app
September 12, 2024

Melvin helped me get verified and was a very friendly and helpful experience

OBSCURE
United States
4 months using the app
November 4, 2024

Jay helped me verify everything super quickly! 10/10 support.

MichaKnows
United States
About 2 months using the app
October 29, 2024

I'm new to this app, but have already had really great experience with customer support. Specifically with Marnie and Rock. Both were very helpful and quick to find my solutions.

Everyday Aesthete
United States
3 days using the app