Reviews (8,231)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

January 17, 2023

Christopher is friendly and quick to response! I have a problem with my sms marketing audience and he accommodated me professionally and quick. Error also occurred to my other 4 stores and he willingly took the task to help me.

Mesh Beach Shoes
Canada
Over 3 years using the app
Yotpo - Email & SMS replied January 20, 2023

Thank you for writing a review — we value your feedback.

November 7, 2022

It is a good app that can make more than 1000% ROAS. The support team is good, Joann can help me to check the problem

Golonzo
Thailand
Over 3 years using the app
October 10, 2023

AJ was very helpful! I was able to have my problem resolved rather quickly.

Breathe Enlight Co
United States
Over 3 years using the app
November 20, 2023

Needed help with TFN verification and Keano from the app's support team was a lifesaver. Quick, efficient, and really helpful. Great experience!

Venetto Design
Luxembourg
Over 3 years using the app
July 22, 2020

I'm happy with this app, it pays for itself in the revenue it generates, it doesn't quite deliver what some of the promotional videos claim but it does deliver. As it is free app with the exception of the actual messaging cost, there is not much to complain about

Dragons Head Shop
United Kingdom
Over 3 years using the app
Yotpo - Email & SMS replied July 22, 2020

Thank you for your review! If you have any questions or want to know how you can get the most out of our app, make sure to check our blog or contact our support team :)

January 21, 2024

Princess S was very helpful with our query!

Plant de Terra
United States
Almost 3 years using the app
November 2, 2023

Yotpo is really easy to use!
Pop-ups are clean and customisable which is nice.
Yotpo support is also really reactive and efficient.

Teddy Blake
United States
Over 3 years using the app
September 10, 2022

Joann C is the most amazing customer support rep ever. She helped my with all my issues (which werent really issues) I was migrating from another platform. SMS bump is pretty great thus far

Ride Clutch
United States
Over 3 years using the app
November 25, 2020

Great way to increase revenue, helpful team! I spend a small amount of money each month and see huge returns

Topmille
United States
Over 3 years using the app
September 16, 2022

Always a great app for increasing profits. Lord was an awesome help! She helped me get approved with speed and got me sending SMS right away!

Lovers Charm
Canada
Over 3 years using the app