Reviews (8,231)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

July 25, 2018

We've only been using this app for less than one month. The ROI is astounding. On a spend of less than $13.00, we've made 15 sales for well over 1K. You are leaving money on the table if you don't use it. I love the pay as you go option allowing for very little out of pocket. Finally, the customer support is as good as it gets. Thanks so much for this app! A real money maker.

Atomic Jane Clothing
United States
Over 3 years using the app
September 26, 2022

Awesome app! Great support team. Fhoel was very helpful and explained everything to help me setup the automation needed with great success. Highly recommended.

Puerto Rico World
United States
Over 3 years using the app
April 30, 2020

Just spent an hour on the phone with Chris. Not only was Chris exceptionally knowledgeable and patient, but he showed me some of the current industry best practices and ways to improve our SMS/MMS game plan. I had a lot of things I was doing wrong, and he showed me immediately how to fix them, even suggested some wording, and gave me some ways to improve it in addition to some credits to sell even more! The ROI as you've seen in the YouTube videos is absolutely real (we are in the tens of thousands as the USA target market texts literally cost us 1 cent for SMS and 7 cents for MMS). SMS Bump (and their helpful team) is a no brainer. Do it.

UVCleanHealth
United States
Over 3 years using the app
September 22, 2023

I love this app and i haven't even used all the features yet. I've actually been using it for almost two years now. Customers service is always fast and helpful.

Neet Freak Clothing LLC
United States
Over 3 years using the app
October 29, 2022

Quinn was excellent! He was very helpful and quick in his responses. Truly appreciate your great service

JAYSIXONE
United States
Over 3 years using the app
November 3, 2022

Lord has gone above and beyond to help me with my issue! He had my back and I really appetite it. He took the time and trouble shoot my issue and resolved it for me. He never continued to help me with holiday marketing tips. Nice guy! 5 stars for Lord!

Colette & Sebastian
United States
Over 3 years using the app
November 27, 2023

PL from customer service was quick to help with a concern I had with SMS Bump. I like the app. It's easy to use. While it is expensive, it was faster to set up than Klaviyo. Provided I can start generating more sales, I plan to use this super helpful app for years to come.

Fleece Chic
United States
Over 3 years using the app
March 29, 2021

I use this app for my small biz and its helped me grow my marketing list and scale my biz! I highly recommend this app for text marketing!

Tyler's Keychains
United States
Over 3 years using the app
July 4, 2020

Awesome app! It is very helpful and in using it for just a couple of days I've got win backs! Thanks

The Inspired Health Company
Australia
Over 3 years using the app
Yotpo - Email & SMS replied July 5, 2020

Happy to see that you already see results! If you have any questions, feel free to reach our support team :)

February 7, 2024

excellent service! PL is soooo nice!

Jessie's Wig
United States
Over 2 years using the app