Reviews (8,231)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

June 13, 2018

It's really amazing app. You can send SMS to any customers and you can set automation SMS campaigns. SMSBump is the best Text marketing app ever.

Kollectionk
South Korea
Over 3 years using the app
December 2, 2023

Elijah was the most helpful, thank you!

MYLASHXO
United States
About 3 years using the app
December 25, 2023

Best app hands down for SMS. Customer Support from Johny D helped a lot

Swingmanz
United States
Almost 3 years using the app
July 4, 2021

I love this app! it reaches customers instantly when I want to promote something from my store. The best part is it cost me only cents to do so... I totally would recommend adding this app to your store.

Furrtoes
United States
About 3 years using the app
April 4, 2022

I like their efficient and helpful customer service. Prompt and timely assistance is important to me and I get this from SMS Bump. Thank you Rosen.

Diadem Diva
Canada
About 3 years using the app
November 6, 2022

I've been using SMSbump for the past 2 years and they have improved a lot the technology and the customer service, especially Iven E, has been super helpful

Alma Joyas
Spain
About 3 years using the app
September 28, 2020

I used the APP in my other Shopify store days ago and it works great! So I install it to my second Shopify store. The customer service is perfect.

Snowwolf Wear
China
About 3 years using the app
April 11, 2024

When I was having trouble verifying my account John had took time to help me out with fixing my issue. I was so worried that I wouldn’t be able to use my Shopify store but he came to my rescue. I recommend sms bump to any new beginner because they will literally walk you through and help you.

Untraceable Culture
United States
4 months using the app
May 29, 2021

I used this app to help me with setting up phone automation marketing. I really like how the app is with customer service.

TheLoneWolfStore
United States
About 3 years using the app
April 9, 2021

Chris and Harry were patient in helping me with some issues I was facing, I am still new to SMS Bump but I've heard raving reviews about it. Looking forward to using it for my online shop :)

Rytrus
Singapore
About 3 years using the app