Reviews (8,231)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

June 30, 2018

Amazing app! This gives me the opportunity to notify customers about every important news/announcement!

i love it

Bearbra
Hong Kong SAR
About 3 years using the app
Edited November 17, 2023

PL was an absolute pleasure to work with. She was able to assist with me getting setup with SMS notifications and she was very informative and patient. Much appreciated :)

Let's E-Bike
United States
About 3 years using the app
Yotpo - Email & SMS replied February 24, 2023

Thank you for writing a review — we value your feedback.

December 27, 2021

Was a really good customer service personnel who helped me set up the app and make it look good. Look forward to using it.

Be Better Fam
Canada
About 3 years using the app
February 27, 2024

thanks to Joann C for his quick help

Bébé Fourchette
France
Over 1 year using the app
December 30, 2022

Quin was great with the customer service. Have not had a lot of use with the app just yet but has a good interface

Young and Lush
United States
About 3 years using the app
Yotpo - Email & SMS replied January 20, 2023

Thank you for sharing your thoughts with us!

April 24, 2024

Joann C. Was especially helpful, walking me through the process of verifying the company account step by step. She was patient, kind, and provided good customer service throughout the whole interaction.

Very good!

WildReach
United States
About 2 months using the app
August 30, 2023

I'm still getting used to it but so far so good - it's intuitive and the support team is very helpful, especially Marnie. I'm glad cost-effective email marketing solutions like this exist for small business owners. I look forward to upgrading to a paid plan sooner than later as my business grows.

Serenity Boutiques
United States
About 3 years using the app
July 25, 2022

the app really helps us a lot. It is very easy to send a SMS and email champaigns, and it does works. the customer service help me a lot when I have problems.

ModernShow
China
About 3 years using the app
November 26, 2021

Great app and very easy to use. They have the most friendly customer service........................!

Elferiah
France
About 3 years using the app
October 12, 2022

I could not figure out how to remove the floating button on my site. I reached out to get help and the agent was awesome. He was very fast and knew right away what I was talking about. He quickly fixed it for me :)

Bright N Beautiful Boutique
United States
About 3 years using the app