Reviews (8,353)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

November 8, 2022

this is one of the worst app ever i seen this app is creating auto discount without any permission I didn't suggest any one to link there shopify account with this app...........

Maysixty
India
2 months using the app
August 10, 2020

Experiencing the same problem with 19mileStore. Slow customer supports. Can't start my business waiting for their support! Fvck. Damn it.

ClearCleaner™
Philippines
About 2 months using the app
Yotpo - Email & SMS replied August 17, 2020

Hello there! Stoyan here from the SMSBump team. I am sorry that you had to experience this. What happened was something that we were not expecting. Fortunately, it was ...

April 12, 2020

I would have given more stars but it seems that customer service doesn’t reply back. I surly understand the epidemic that’s going on but it wasn’t a problem with communication until after I was told about me receiving my refund from a miscalculated charge. I’ll say it’s been more than a week since our last communication where I was told about a refund only to not hear from them again. With the ...

NuvèLuxx Raw
United States
About 2 months using the app
Yotpo - Email & SMS replied April 20, 2020

Hello and thank you for reaching out.

It seems that you had a bad experience with our app, for which we apologize. It seems that there was an issue with the payments.

From ...

December 19, 2023

application qui ne fonctionne pas

L elixir des pierres
France
About 2 months using the app
Yotpo - Email & SMS replied December 21, 2023

Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our support team has tried contacting you to offer assistance. We encourage you ...

October 4, 2023

This app don't work just prompts up a blank page and never loads

PurrfectShop
Australia
About 1 month using the app
June 28, 2023

BE AWARE BEFORE INSTALLING THIS APP

it's not working as promised in upgrade option, they withdrew all my balance without using a cent of it and you will lose your money by using it!

so disappointing!!

Natura Siberica Jordan
Jordan
About 1 month using the app
Yotpo - Email & SMS replied June 28, 2023

Thank you for sharing your feedback, and we apologize for the inconvenience. Please note that we would never make changes to your account without your permission. Our team is ...

September 13, 2021

why in hell I can't go in the app?????????????????????????????????????? what do you mean you don't support "We don't support your chosen platform yet" so if you don't support it why you're app is in Shopify

ShaperCami™
Sweden
About 1 month using the app
Yotpo - Email & SMS replied September 13, 2021

Hello,

Thank you for reaching out and flagging this for our attention.

We have been informed that we experienced a brief system error which resulted in this notification ...

November 10, 2020

The worst experience EVER, I've been waiting for their response for 3 weeks, but I still got no response at all on any of my help requests or refund request. I emailed them 5 times and contacted an online service 3 times.
I already added $20 to my account. The worst part is I can NOT even open the App. I've been waiting like an idiot wasting my time and my money. I can not even open the dashboard ...

Frenchiely
China
About 1 month using the app
Yotpo - Email & SMS replied November 12, 2020

Hello,

Unfortunately the email response we've sent landed in the SPAM folder, thanks Intercom. The fact that you were not able to set up might be unfortunately due to the ...

Edited November 12, 2020

This is a fake service which does not intergrate with smile at all, you will loose money and be charge for intergartion which doesn’t work I all fairness lying isn’t gonna get you off the fraudulent hook.
1 charging for a service which doesn’t exists is called Fraud !!!!!!
2 I’m yet to wait for a response from your so called developer team .
3 I have reported this to Shopify investigations , and ...

Green Peppercorn - Mr Maki -EL Loco Mexicano
South Africa
About 1 month using the app
Yotpo - Email & SMS replied November 12, 2020

Hey,

We've been in touch with you trying to help you set up Smile for some time already. Not sure what you refer as "fake service" as we are waiting for a response from your ...

October 31, 2023

The app doesn't work for us. It sends some random notifications that it should not. 1 customer received 5 messages of the same notification. Analytics shows completely wrong data. It does not always send a Shipping Confirmation Notification. We hoped that it would work, but it's really not.

Liberty Orchards
United States
30 days using the app
Yotpo - Email & SMS replied November 13, 2023

Thank you for leaving a review. We value your feedback and apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not ...