Reviews (8,217)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

October 29, 2024

I'm new to this app, but have already had really great experience with customer support. Specifically with Marnie and Rock. Both were very helpful and quick to find my solutions.

Everyday Aesthete
United States
3 days using the app
October 21, 2024

I've dealt with “PL” and she's a very kind, attentive and caring person. Thank you again for your kind help.

Vandora®
France
About 1 month using the app
July 11, 2024

John D and his team assisted me in setting up a pop-up on my store which offers a percentage discount to new and existing customers who sign up for email and SMS. I do think the App can increase customer visits and can increase customer sales but I have no experience with the app. I would like to get a more proactive approach from the team to advise me or recommend the best actions I need to take on the free plan or the most cost-effective options available to improve the operation of my website.

Valmurr Wigs Wefts And More
United States
4 months using the app
August 5, 2024

Had to reach out to customer service and the attention was fast and simple, thanks to John D who took my case. Really smooth.

Vindicta Studios
Venezuela
3 months using the app
November 1, 2024

Jay from Yotpo's customer service team is exceptional! Their professionalism, quick responses, and deep understanding of our needs made our experience seamless and truly pleasant. Thank you for going above and beyond, Jay!

Mystic Fashion Club
United Kingdom
6 days using the app
September 26, 2024

Fast support, and Rock N is on point!

Furnnista
United Kingdom
8 months using the app
October 27, 2024

Very good support. Easy and fast forward to the point, thanks to JL im getting answers to my questions!

MoneyPlays
United States
10 days using the app
October 5, 2024

Joann was extremely helpful with answering all my questions. I was able to fix my problem quickly.

Casually Little
United States
9 days using the app
October 20, 2024

PL was super helpful, thanks to her !

Shichic
United States
8 months using the app
November 7, 2024

Quin Shiena G is super helpful, the live chat is really great option for some assistance.

SENVES™️
Canada
About 2 months using the app