Reviews (8,250)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

October 29, 2024

Jay was super helpful and super patient with me! and he gave clear instructions and made it easy for me to understand and didn't leave my side thanks Jay

Nouna Store
United Kingdom
12 days using the app
October 21, 2024

I've dealt with “PL” and she's a very kind, attentive and caring person. Thank you again for your kind help.

Vandora®
France
About 1 month using the app
August 16, 2024

Melvin from customer service helped, I am still trying to get the ropes of the app, however with my doubts, customer service has been there to help me, which I am grateful for.

Greetings,

Backyardia
Mexico
3 months using the app
July 11, 2024

I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I ran into a problem verifying the sender email and I could not figure out why it wasn't sending me the email so I could verify it. I contacted customer support through chat and Marnie helped me right away! Took less than 3 minutes to get my problem fixed! That was great! I highly recommend this app!

AddiBray
United States
9 months using the app
August 27, 2024

GREAT APP for automated marketing and updates for clients.

Marnie, made the verification process very easy! excited to use Yotpo for my clients.

The OCCanitizer
United States
16 days using the app
August 26, 2024

Good APP and the customer service named John D was very patient and solved my problem effectively. Recommend

attifit
Hong Kong SAR
Over 1 year using the app
September 12, 2024

very helpful and fast customer service from Rock N'

PSYCHO BUDAPEST ™
Hungary
About 1 year using the app
August 6, 2024

John has been great to work with, the team is there to help and resolve issue in real time!

Dria Dair Boutique
United States
Almost 3 years using the app
October 5, 2024

John D was very patient with me and guided me through the steps to get my sms marketing up and running

Drawnstar Studio
United Kingdom
About 1 month using the app
August 14, 2024

I have used Yotpo on other stores and it is a must-have app for SMS flows. Rock N was very nice and helpful assisting me! He responded very fast also.

Sway Hoop
Portugal
4 months using the app