Reviews (8,231)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

September 4, 2022

SMS bump has great customer service/ support and the service is very easy to use. I love this app for my business!

Hannah X
United States
About 3 years using the app
February 7, 2024

Quin gave me great service and answered questions on time. Thank you for Working with me.

Luxe Laces By Lexy
United States
About 2 years using the app
November 15, 2023

Thank you to Joann C for the quick and fast customer service.

Blac Leaf
United States
About 3 years using the app
August 7, 2023

Whenever I need help from SMSBump Customer Service they are quick and so helpful. They always clarify what they mean and show you articles and visuals to help you. I am very happy with the help I receive with them, every-time!

Anxiously Elevating Beauty
United States
About 3 years using the app
November 25, 2023

Simple and effective. Just install and enjoy the extra revenue. Djan will be very helpful in the setup.

Alpha Weebs
United States
Almost 3 years using the app
January 26, 2021

Best SMS service available bar non! THE BEST. Super helpful PL support lady was fanatic. Thank you so much for everything I would tell all of my business associates in our inner circle to use this company for the best marketing experience in the USA

emazd
United States
About 3 years using the app
Edited May 6, 2024

Fast and easy support from AJ T .<3.extra support @John D and @Quin

Ragib's Kitchen Aids
Latvia
8 months using the app
July 30, 2022

Customer service is great! they respond super quick and assist every well! The only app i use for my growing business!

Sevyn Care
United States
About 3 years using the app
April 10, 2024

I encountered some technical issues on my app. Very excellent customer service. Fixed in no time. Thank you so Marnie!!

G Collections
United Kingdom
4 months using the app
March 19, 2018

Pretty cool app and I like that they give you free credits to test it out.

Duranoutdoors
United States
About 3 years using the app