Reviews (8,348)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

Edited October 2, 2023

Absolute waste of time and energy. This app is constantly down. When it's not, it's deleting my email flows or replacing content on its own with blank template. I'm just glad I could copy my email templates before I delete this nightmare of an app.

Lab Lovers
Canada
27 days using the app
April 2, 2023

Unless app for anyone not based in US, the rates they charge for sending text messages to other countries is ludicrous and not stated anywhere prior to them selling you on a marketing plan, that once purchased and you realize the rip off pricing that was never disclosed prior... Wont be refunded as its a "credit" against your payment.

Empress Athleticus
Australia
25 days using the app
Yotpo - Email & SMS replied April 10, 2023

We apologize for any confusion there may have been around pricing. We're continuously working to ensure that our pricing is as clear and transparent as possible so that there are no surprises on the merchant side. After looking into your account, we see that our team was able to rectify the issue. If there's anything else that we can help with, please reach out for assistance.

October 12, 2023

can not log in

Dinosaurized Store
United States
24 days using the app
Yotpo - Email & SMS replied October 16, 2023

We're sorry to learn that you're experiencing issues logging into the Yotpo platform. Our team has reached out offering assistance so that we can better understand the issue.

December 21, 2020

Unprofessional! Uninstalled the app and they still charged me $60usd and deleted my account so i couldnt get my unused money out. They are even still trying to charge my credit card.

HomeOutdoorsDirect
Australia
19 days using the app
February 19, 2021

I don't understand how y'all gave this app good reviews. It is completely inaccessible and customer service sucks. They left me high and dry, stole my money and didn't give an explanation as to how it got there. I'm still waiting.

Artis Styling Experience
United States
16 days using the app
June 5, 2023

Terrible, don't even bother. Here's why:
1- Custom lists take 3 business days to get approved
2- They obligate you to add unsubscribe/opt-out even in countries where it is not mandatory - while they don't have an unsubscribe/cancel subscription for their own service on their website
3- Support takes forever to answer then closes the chat for inactivity seconds after

Kitabme.com
Egypt
11 days using the app
Yotpo - Email & SMS replied June 8, 2023

Thank you for sharing your feedback with us. We're so sorry to learn that you're experiencing issues. Our team has tried contacting you for assistance, but we have not heard back. Please reach out to us as soon as you can.

June 15, 2022

5days, I've been writing for 5 days to the customer service because i can't log in to my account which is linked to my shop in Germany and no one is answering, so so frustrating, customer service is really bad.

Rior Design
Ireland
10 days using the app
Yotpo - Email & SMS replied June 16, 2022

Hello,

Thank you for reaching out.

I am sorry to hear this feedback, sincere apologies!

I can see that our support team has reached out to you and we are looking forward to addressing your feedback and to further assist with your concerns.

Kind Regards,
SMSBump Support

Edited May 2, 2023

I had a disgraceful customer service experience. I opened a request for sms sending. There is no solution for 24 hours. Every second is important to us. I asked the request I opened yesterday, they can't give an approximate solution time. I said that I would write a bad comment for this and they said that threat would not create a solution. will I not mention my experience as a customer? then he hung up the speech bubble as if he was slamming the phone in my face. Also, I opened a case about a topic yesterday. Tell them that the speech bubble is not active and they will return by mail. I did not receive any mail until noon. I wrote to the speech bubble again, but that's how the answer came. If you can reply from the speech bubble, why don't you send an email. I use 8-9 shopify tools. I have never seen such bad customer service. I still haven't deleted the tool. I hope they see this and fix it.

Zift Unique
Türkiye
10 days using the app
Edited December 2, 2020

Unprofessional. Made me lose so much time and money, they get your account inactive without telling you. Note to their reply : I had no problem with complying, I even asked their support and they told me everything was fine. Many things have to be improved on this app. I advice to rather go to an email solution like Omnisend that have SMS (or Klaviyo too I think).

Le Stylistic
France
10 days using the app
May 22, 2020

Paid their fee, then was told we could not upload current customers. We asked them to issue a refund and they denied. Waste of money for us.

Jackie's Chocolate
United States
9 days using the app
Yotpo - Email & SMS replied May 26, 2020

Hello,

Thank you for your feedback.

SMS Marketing is governed by different regulations in the USA, Europe and Asia/Oceania which most of the times go down to not allowing any uploads unless they are with an explicit written consent, meaning people knowingly opted n for text messages. Our compliance team carefully reviews each request for upload of contacts and when the opt in is too general we would prefer not to put your business at risk.

As far as the refund it has been taken care of.