Reviews (8,254)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

July 11, 2024

I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I ran into a problem verifying the sender email and I could not figure out why it wasn't sending me the email so I could verify it. I contacted customer support through chat and Marnie helped me right away! Took less than 3 minutes to get my problem fixed! That was great! I highly recommend this app!

AddiBray
United States
9 months using the app
August 22, 2024

I've been using the Yotpo SMS app and I'm really impressed with its effectiveness. It's easy to use and has greatly improved our customer communication. Special thanks to Jay for his outstanding customer service—quick, professional, and extremely helpful. Highly recommend Yotpo SMS!

Patounia
France
2 months using the app
November 11, 2024

Get app and even better customer service. Easy to use and has all the flows already all set up. A+

Chubby Chews
United States
4 days using the app
October 27, 2024

Very good support. Easy and fast forward to the point, thanks to JL im getting answers to my questions!

MoneyPlays
United States
10 days using the app
August 14, 2024

John D was immensely helpful in helping me add code to my shopify theme!!!

gianci world!
United States
About 2 years using the app
November 7, 2024

Quin Shiena G is super helpful, the live chat is really great option for some assistance.

SENVES™️
Canada
About 2 months using the app
October 20, 2024

PL was super helpful, thanks to her !

Shichic
United States
8 months using the app
August 14, 2024

The customer support was outstanding. Princess was so helpful that she even set the whole campaign for me as I set it up days ago. I will definitely continue to use Yotpo. The best for the business!

SillySmalls
Serbia
About 2 months using the app
October 16, 2024

Very easy to use, quick response from the live chat support, toll free number verified in minutes (thank you Melvin)

Shroomtopia
Bulgaria
9 days using the app
September 26, 2024

Fast support, and Rock N is on point!

Furnnista
United Kingdom
8 months using the app