Reviews (8,231)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

November 24, 2023

Princess (PL) was a tremendous help in helping me resolve two issues. I am most grateful for her patience and professionalism.

Glowrious Bath & Body
United States
Over 1 year using the app
December 4, 2023

I would like to commend Joann C for the exceptional support provided. The assistance was not only quick but also delivered with a friendly and helpful demeanor.

CircleFlow
France
About 2 months using the app
March 19, 2024

john D made everything quick and easy for me.

Xscape
United States
5 months using the app
June 5, 2024

Rock thank's you

Clothwo
Benin
4 months using the app
May 8, 2024

PL was very Helpful

Homeade
Australia
4 months using the app
January 31, 2024

My process was fast. My agent was very nice.
- Regie

JackDeSpadesLLC
United States
7 months using the app
December 15, 2023

great customer service Quin helped me a lot !

unkwn.apparel
United States
About 1 year using the app
August 13, 2024

j'ai fait appel au support de Yotpo pour validé mon compte j'ai eu une vraiment une personne adorable qui m'a beaucoup aidée pour mon installation vraiment à l'écoute et m'a trouvé les solutions adéquates.
je suis très ravie d'avoir eu en chat Princesse PL magnifique personne;
belle journée et merci de votre aide :)

Mellina.Shop
Belgium
About 2 hours using the app
April 15, 2024

"John D" was of great service, quick and helpfull.

Tao
Italy
5 months using the app
November 29, 2023

So far enjoying Yotpo's apps! The customer support is great. I had some technical issues that needed fixed and John D was able to help me quickly and efficiently!

Benetail
United States
About 1 month using the app