Reviews (8,348)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.
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I cannot upload my list of opt-ins. I've done the work to have customers opt-in and they will not accept that. This is absolutely outrageous and a waste of my time.
To flee, I have never seen such an expensive application, they are vicious, they make you believe that if you put a certain amount of money you will have access to a lot of things and then once put you have to put money back, I asked for a refund, it's been a week I've been debited double while I ask for a refund, there are better applications, flee. À fuir, je n’ai jamais vu une application ...
Charged me 30$ for nothing without even letting me know how much they would charge before. Very bad support. No help at all. Very disappointed.
We have sent 47 messages
14 send
33 failed !!
By the way, they even charge money for failed messages!
Hello,
I’m really sorry to hear that you had this experience!
Your messages go through several touch points before reaching your customers. Failed messages may occur due to ...
If you are running a new website and this APP is not going to work, you will be told the site was 'Not verified' without a sign just through customer support when I ask why it can not receive any emails from the pop-up, and it happened after you settle down everything! I wouldn't have been so upset if you had told me before I started setting up those campaigns.
Requested refund for the $20 paid for the first month, they told us that they would provide a "credit" to shopify and then we would have to manually request a payment back from shopify. This is the real reason for the 1 star review. Just give the money back... so hard to even get started... Seems they want screenshots etc to get started or something so we may just stick to Winback SMS where our ...
THIS APP CHARGED ME $70 AND I SENT 4 MESSAGES. WASTE OF MONEY SUPPOSED TO BE $1.50 PER MESSAGE. DIDNT GET A REPLY BACK TO MY EMAIL EITHER. THIS APP SUCKS
Hello and thanks for your feedback.
I believe there has been some misunderstanding here. Our support team has reached out to you to help you fix the issue and take care of ...
Edit: I messaged them on Wednesday, not the weekend and it said 10 minute response. Then I left a message through email. Can't believe you are trying to say I contacted you on Friday or the weekend.
I couldn't even use the App because it would not let me past the account creation screen. It's been 5 days and I have not received a response from online chat assistants nor from email. I am in the ...
Hey,
Thanks for reaching out and apologies for that. Unfortunately, both of our weekend warriors support team members got sick during the weekend and we must have missed your ...
I've seen more bugs and lags in this app than in any other. Nothing works as intended. The support is useless, with their first response to a question about why SMS aren't being sent usually being that the customer probably didn't leave their phone number. I never got a response to any of the tickets I created. All SMS templates are written to be as long as possible, so we have to pay for two SMS ...
Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our team has been in contact with you, and we're actively investigating the ...
THEY WILL ROB YOU W/O YOUR PERMISSION. First, let me just say my site has not launched and I was getting all my ducks in a row for launch date; including sms marketing. I'm currently building a list. I signed up for a FREE SERVICE (READ THAT AGAIN). Later I needed help to set up one keyword. PLEASE NOTE: YOU ARE GIVEN A $6 CREDIT UPON SIGNUP
Customer service was GREAT- HELPED AND DID NOT INFORM ...