Reviews (8,217)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

August 4, 2024

John D was extremely helpful with assisting me with my problem I was having!

The Pear Bears
United States
About 1 year using the app
July 6, 2024

Quin knows her stuff!

She's extremely familiar with the features and products this application has to offer.

I had previously contacted support for the same issue to no avail, however Quin was able to identify the feature I was searching for in less than 5 minutes.

Great job!

Essential 8 Natural Products LLC
United States
Over 1 year using the app
September 15, 2024

I appreciated the experience. Marnie. E was super friendly and helpful. Problem solved quickly. Keep it up.

Pâtisserie Nabliya
Tunisia
14 days using the app
September 9, 2024

I had an excellent experience with customer support, and PL was absolutely fantastic! They were incredibly friendly and helpful, making the whole process smooth and efficient. Everything was handled quickly, and I felt genuinely well taken care of throughout the interaction. Thank you so much for the outstanding service!

Scorpiosa Beauty🦂
Germany
5 days using the app
August 24, 2024

John D help me resolve a question i had in mind about my account. Fast and efficient! Thanks for your patience!

INDIGOS ONLY
United States
5 months using the app
July 16, 2024

Customer support is in excellent level. PL did what was needed to be done very fast! Thanks again!

SLAM KICK
United Kingdom
Over 2 years using the app
September 6, 2024

Yotpo support was very helpful and was very quick to reply and solve my issues. Melvin was extremely helpful and effective in addressing my concern. He offered clear guidance and guided me step by step through the resolution process.

Itty Bitty Baking
Australia
7 days using the app
June 10, 2024

I'm really liking Yotpo and really like that the prices are based on usage rather than number of customers (number of customers pricing going up with time even if your revenue stays the same because your customer count grows every month even when leveled out). The email template editor seems a bit buggy but I got though it all. I had some wonderful help from Princess and JoAnn! Very knowledgeable and made sure my issues were dealt with. With features like flow, Yotpo has a learning curve, but not too bad. Its VERY customizable.

Whoopsie Daisy
United States
Almost 8 years using the app
October 2, 2024

Great customer service from Joann!

Luelle
Albania
Over 1 year using the app
October 13, 2024

Communication was very good. The person I was speaking to, John D, helped me greatly.

Process
United States
7 months using the app