Reviews (8,217)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.
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John D was extremely helpful with assisting me with my problem I was having!
Quin knows her stuff!
She's extremely familiar with the features and products this application has to offer.
I had previously contacted support for the same issue to no avail, however Quin was able to identify the feature I was searching for in less than 5 minutes.
Great job!
I appreciated the experience. Marnie. E was super friendly and helpful. Problem solved quickly. Keep it up.
I had an excellent experience with customer support, and PL was absolutely fantastic! They were incredibly friendly and helpful, making the whole process smooth and efficient. Everything was handled quickly, and I felt genuinely well taken care of throughout the interaction. Thank you so much for the outstanding service!
John D help me resolve a question i had in mind about my account. Fast and efficient! Thanks for your patience!
Customer support is in excellent level. PL did what was needed to be done very fast! Thanks again!
Yotpo support was very helpful and was very quick to reply and solve my issues. Melvin was extremely helpful and effective in addressing my concern. He offered clear guidance and guided me step by step through the resolution process.
I'm really liking Yotpo and really like that the prices are based on usage rather than number of customers (number of customers pricing going up with time even if your revenue stays the same because your customer count grows every month even when leveled out). The email template editor seems a bit buggy but I got though it all. I had some wonderful help from Princess and JoAnn! Very knowledgeable and made sure my issues were dealt with. With features like flow, Yotpo has a learning curve, but not too bad. Its VERY customizable.
Great customer service from Joann!
Communication was very good. The person I was speaking to, John D, helped me greatly.