Reviews (8,348)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

September 14, 2021

why in hell I can't go in the app?????????????????????????????????????? what do you mean you don't support "We don't support your chosen platform yet" so if you don't support it why you're app is in Shopify

Poodle Puzzle
China
2 days using the app
Yotpo - Email & SMS replied October 11, 2021

Hello,

Thank you for reaching out.

I apologize for the trouble you are experiencing. I can see that my team member has been in touch to help resolve this for you.

Kind ...

June 17, 2020

Not very useful. Trying set up some things but the pages dont load on mobile devices. Not sure why. No information provided on this. Doesn't seen to be working at all. Wont use again unfortunately

The Baby Parlour
United Kingdom
2 days using the app
Yotpo - Email & SMS replied June 17, 2020

Hello and thank you for your feedback.

Stoyan here from the SMSBump team. From what I understood, this is probably a misunderstanding. Please reach out to our support team ( ...

September 19, 2023

I have downloaded the app multiple times to try and use it and every single time I open it, it does not load and just has a blank screen. Really disappointed.

ComfySole
Australia
1 day using the app
Yotpo - Email & SMS replied September 26, 2023

Thanks for sharing your feedback with us — we sincerely apologize for the inconvenience. Our team has tried contacting you to offer assistance, but we have not heard back. If ...

October 3, 2021

Won't let me install the app saying it's connected to another shopify store like I changed the store's email and still the same. The issue has been over a month already and they just don't care. :)

Assasin's Den
Philippines
1 day using the app
November 11, 2023

Impossible to open the apps. White page nothing appears since 2 days...

Maxbrak
France
About 22 hours using the app
Yotpo - Email & SMS replied November 13, 2023

We're sorry to learn that you're experiencing issues logging into the Yotpo platform. Our team has reached out offering assistance so that we can better understand the issue. ...

August 17, 2021

Crashed all my website. lost sales because of it until I realized nobody could visit the website because of this stupid app.
I'm using Ecom Solid.

Extenderz
United States
About 5 hours using the app
Yotpo - Email & SMS replied August 18, 2021

Hi,

The app does not actually modify or do anything on the front end of your store so most probably its another app or modification you did.

Also based on our records you ...

October 19, 2020

their support said i do not need to import customer list even after my store is fully validated and reviewed

Sale Gardens
Malaysia
About 2 hours using the app
Yotpo - Email & SMS replied October 23, 2020

Hello! Stoyan here.

I've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was ...

January 4, 2024

Completely useless and not customizable. I hope it didn't leave any code to slow down my store and there's NO "24/7" CUSTOMER SUPPORT like it says.

Njezin Put
Croatia
About 2 hours using the app
Yotpo - Email & SMS replied January 30, 2024

We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our ...

November 2, 2020

Does not import Shopify contacts, it's pointless to download. The support suggests adding other sign up forms, so what's the point of having the app?

Zacchissimi
Italy
About 1 hour using the app
Yotpo - Email & SMS replied November 2, 2020

Hello,

We've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not ...

September 3, 2023

Nothing works after the updates.

You can't edit SMS messages in the flows, when you press enter to move in a new line, all the text is gonna be deleted.

Moved to anoter SMS application, not recommended at all.

Shoozy
Italy
22 minutes using the app
Yotpo - Email & SMS replied September 19, 2023

Thank you for sharing your feedback with us — we apologize for the inconvenience. We'd love another chance to make things right. Please contact us at your earliest ...