Reviews (8,245)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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their support said i do not need to import customer list even after my store is fully validated and reviewed
Hello! Stoyan here.
I've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws. We are doing this mainly to protect you because the fines are quite big. I know that we've already explained this to you privately but here is a summary: If you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message.
I know that you've already uninstalled our app, but if you decide to give it another shot, do not hesitate to contact us. We can help you set it up properly, show you the best practices, and be there for you if you have any questions (we have 24/7 support).
All the best,
Stoyan.
Does not import Shopify contacts, it's pointless to download. The support suggests adding other sign up forms, so what's the point of having the app?
Hello,
We've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws.
Compliance is our number one priority and we would only allow lists from other text marketing apps, which have been neatly gathered. Just as an example if you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message and we definitely cannot tolerate that.
Nothing works after the updates.
You can't edit SMS messages in the flows, when you press enter to move in a new line, all the text is gonna be deleted.
Moved to anoter SMS application, not recommended at all.
Thank you for sharing your feedback with us — we apologize for the inconvenience. We'd love another chance to make things right. Please contact us at your earliest convenience.
Our team has reached out offering assistance so that we can better understand the issue. Please reach out to us as soon as you can.