Reviews (8,254)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

July 23, 2024

Marnie was incredible with supply support for our DNS issue, took the time until it was resolved and working. Excellent customer service

Elderwise Organics
United States
Over 2 years using the app
November 13, 2024

Fast and efficient help from John D

Le Taulier
France
8 months using the app
September 6, 2024

Yotpo support was very helpful and was very quick to reply and solve my issues. Melvin was extremely helpful and effective in addressing my concern. He offered clear guidance and guided me step by step through the resolution process.

Itty Bitty Baking
Australia
7 days using the app
August 5, 2024

Had to reach out to customer service and the attention was fast and simple, thanks to John D who took my case. Really smooth.

Vindicta Studios
Venezuela
3 months using the app
August 24, 2024

John D help me resolve a question i had in mind about my account. Fast and efficient! Thanks for your patience!

INDIGOS ONLY
United States
5 months using the app
November 6, 2024

PL was very helpful, very quick and easy process compared to other platforms which was surprising when I seen how easy and fast it was, Thank you!

SYNOTACY Official USA Website | "FortyThousand"
United States
About 21 hours using the app
August 12, 2024

Princess S was amazing. wish more customer service reps were like her. give her a raise

Shopping on Earth Made Easy
United States
6 months using the app
August 5, 2024

Support team of Yotpo is fantastic everything was fast my person from support team was Marie she helped me a lot, and I am incredibly grateful for it. Her willingness and empathy were evident from the start. Her advice and support encouraged me and truly helped me resolve a difficult situation. Marie is a reliable and kind person whom I highly recommend to anyone in need of assistance. Thank you, Marie!

Qleanix
Czechia
About 2 months using the app
August 4, 2024

John D was extremely helpful with assisting me with my problem I was having!

The Pear Bears
United States
About 1 year using the app
September 13, 2024

Jay in the Support team is friendly guy and he really helps me when I have problems. Very good

ALIKA
Vietnam
About 1 month using the app