Reviews (8,255)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

August 4, 2024

John D was extremely helpful with assisting me with my problem I was having!

The Pear Bears
United States
About 1 year using the app
July 11, 2024

John D and his team assisted me in setting up a pop-up on my store which offers a percentage discount to new and existing customers who sign up for email and SMS. I do think the App can increase customer visits and can increase customer sales but I have no experience with the app. I would like to get a more proactive approach from the team to advise me or recommend the best actions I need to take on the free plan or the most cost-effective options available to improve the operation of my website.

Valmurr Wigs Wefts And More
United States
4 months using the app
August 23, 2024

Easy set up in 5-6mins. Rock was very helpful to assist me with some extra questions I had.
thank you !

Brushy™
United Kingdom
24 days using the app
September 19, 2024

great service from PL! amazing

Apocalypse
United States
9 months using the app
November 10, 2024

John D. was great help with verifying my TFN. Made the process quick and understandable. Amazing work

Raza Traviesa
United States
3 days using the app
September 13, 2024

Rock N locked in for me, and made the process of verifying my toll numbers easy, thank you.

DryBuddy
France
About 1 month using the app
October 3, 2024

Very fast and efficient assistance (from Melvin)

Lovili
France
About 1 year using the app
September 11, 2024

Marnie is a veery good communicator. He helped me with everything I needed

Promised Knowledge
Romania
2 months using the app
Edited August 19, 2024

For being a new user to both Shopify and this Yotpo email client app, I was very happy with the service Quin and PL provided today. Not only did she silvery issues but she helped me problem solve some basic features of their app that I had glossed over and missed. Big shout out to her for all of her awesome help.

Yudae Wellness
United States
2 days using the app
September 13, 2024

YotPo has a steep learning curve. However, the customer service has been fast to respond and friendly. John was very quick and friendly in providing answers where possible.

Cat Evolution
Australia
2 days using the app