Reviews (8,255)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

August 12, 2024

John D was very helpful and got me squared away immediately. What a Rockstar!!!! Thanks so much John!!!

Brandyalyfe
United States
5 months using the app
August 27, 2024

Very quick, efficient, and friendly communication and resolution. Thank you very much to Joann C.

ElocDupree
United States
11 months using the app
October 23, 2024

Although now I am just starting, but the customer service really impress me, Jay, one of their guy is really nice and patient, help me a lot with the setup problem. With the customer service, no doubt this app will be awesome.

CRAZYGIRL
Hong Kong SAR
About 7 hours using the app
September 24, 2024

Needed some assistance and joann was very helpful and knew exactly how to fix my issue.

Pickle Patakha
India
3 days using the app
August 6, 2024

John was absolutely amazing and super quick with my enquiries.

WoodenLux
Australia
Over 2 years using the app
August 18, 2024

Great assistance and effective chat John D was amazing in helping me

Rae Symone Collection
United States
About 1 year using the app
October 14, 2024

Great response time and customer service, Gladly thanks PL and the support given by her.

FalkenTeck
United States
5 days using the app
August 2, 2024

Best SMS app ever. Thanks to Regie for verification, now I can increase my store revenue! Recommended

Phone Heaven Zone
Germany
About 1 year using the app
August 26, 2024

I contacted support via chat and spoke with Marnie. They were super helpful and walked me through updating the policies on my site for my toll-free number to be resubmitted for approval.

StitchWichs Custom Apparel & More
United States
9 days using the app
August 30, 2024

Consiglio questa applicazione, già abbastanza conosciuta per chi fa SMS marketing. Inoltre, non è necessario sottoscrivere un abbonamento: si pagano solo gli SMS inviati dall’automazione.

Ringrazio Rock del supporto clienti per aver chiarito in modo efficace i miei dubbi su alcuni aggiornamenti dell'app.

Zanossistore™
Italy
Over 2 years using the app