Reviews (8,255)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

September 23, 2024

John D in customer service was very kind fast and helpful in helping me accomplish what I was trying to do.

Beach Bite Tackle
United States
6 days using the app
June 10, 2024

I'm really liking Yotpo and really like that the prices are based on usage rather than number of customers (number of customers pricing going up with time even if your revenue stays the same because your customer count grows every month even when leveled out). The email template editor seems a bit buggy but I got though it all. I had some wonderful help from Princess and JoAnn! Very knowledgeable and made sure my issues were dealt with. With features like flow, Yotpo has a learning curve, but not too bad. Its VERY customizable.

Whoopsie Daisy
United States
Almost 8 years using the app
July 10, 2024

Melvin was a massive help to setting up my toll free number. The process was easier than making a sandwich. Definitely couldn't have done it without their great help and great attitude.

Devout Apparel Co
United States
About 1 year using the app
July 24, 2024

Quinn was very helpful and took her time to find the solution to my problem!

blossoming lashes
United States
Over 1 year using the app
September 12, 2024

Thank you Melvin for your chat support for setting my account verified. Thank you once again.

Tamil Nadu Samayal
India
14 days using the app
September 24, 2024

rock was very helpful!

Birdie and Bee
Canada
About 1 year using the app
September 13, 2024

their customer service is very helpful, specially Quin, she is the best

Unwrr
United States
About 2 months using the app
August 19, 2024

Great experience! thanks John

HUMNPEACE
United States
Over 2 years using the app
November 13, 2024

Quin was very helpful with answering all the questions I had about my verification process! Highly recommend for SMS marketing needs.

RYAN D'ANGELO
United States
About 11 hours using the app
September 3, 2024

PL helped me a bunch with the support and was quick with everything.

Olvant™️
United States
About 1 month using the app