Reviews (8,222)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

July 29, 2024

Loving this app more and more! Thank you Marnie E for helping me setup my toll free # Verification.

LoneStar DTF
United States
6 months using the app
August 3, 2024

I had an exceptional experience with this email marketing company. John D. went above and beyond to help me resolve an issue I was facing. His expertise and dedication were evident throughout our interaction. John patiently listened to my concerns, provided clear and concise solutions, and ensured everything was resolved promptly. Thanks to his support, my campaign is now running smoothly, and I couldn't be happier with the service. I highly recommend this company, especially for the outstanding assistance provided by John D.!

SanteriaGuide
United States
6 days using the app
August 22, 2024

Quin was very helpful! I appreciate them helping me get my account verified to launch my small business.

Victorious Collection
United States
3 days using the app
July 18, 2024

I recently had the pleasure of receiving customer service from Yotpo, and I must say, it was exceptional! Reige assisted me with my queries, and their support was nothing short of outstanding. Reige was knowledgeable, patient, and extremely helpful throughout the entire process. They made sure all my concerns were addressed promptly and efficiently. The level of professionalism and dedication to customer satisfaction displayed by Reige is truly commendable. I highly recommend Yotpo for their excellent customer service. Thank you, Reige, for your top-notch assistance!

Money Saving Mall
Pakistan
29 days using the app
September 18, 2024

Melvin was really helpful. He is doing an amazing job and he helped me so fast it's unimaginable. He didn't ask me to say any of this. Anyways make sure to ask for Melvin no matter who ever you are directly. MELVIN BEST!!!!

Acktus
United States
About 8 hours using the app
October 28, 2024

Just getting started but customer service has been great, especially Jay.

Nebraska Seeds
United States
About 13 hours using the app
September 2, 2024

Very good App, thank you Joann C for your help

Bellamoi
France
About 1 month using the app
September 9, 2024

Representative PL was very patient and informative and helped me with my issue. Great customer servive

Self Paid Kulture
United States
14 days using the app
September 16, 2024

Marmie E from support was amazing! They helped resolve my SMS/ Email marketing issue quickly. 5 stars x2 type of service! I'm very thankful!

GOOD DOPE
United States
About 20 hours using the app
October 13, 2024

I want to express my heartfelt gratitude to PL for his invaluable help during my process. Their professionalism and availability made all the difference. With their insightful advice and support, I was able to move forward with confidence. I highly recommend [Name] to anyone needing assistance in this area. Thank you once again for everything!

Nomade Vision
France
About 3 hours using the app