Reviews (8,347)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.
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BE AWARE this company they charge me 199$/m. more than a ONE year while i was on a FREE PLAN. I escalated several times this problem but since now NEVER get answer and REFUND!
WATCH OUT, this is PURE SCAM will notify Shopify relevant team !
Thank you for bringing this to our attention. We take such matters very seriously and want to ensure that we address your concerns accurately.
Firstly, we apologize for any ...
The app crashed on us over a month ago and its not loading properly. I have reached out to support but they aren't very helpful or resourceful. They keep telling me to disable extensions, or clear cashe, use a different browser. I have done all of it but it's not being fixed. I feel there is a glitch that is happening.
I would be great if someone can look into it and let me know.
If I could put 0 stars, I would.
Extremely disappointed in the customer service of this company. I had been using a variety of Yotpo apps for years now, and had switched over my SMS service to Mailchimp as of the holidays 2023. My last use of Yotpo's SMS app was Black Friday 2023.
Randomly, on a Sunday evening, on May 12th 2024, my Yotpo account says it sent out a random "automation" to all of ...
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this has caused. We have thoroughly investigated the issue and can ...
Terrible!
The app stopped working more than a week ago and customer service no longer responds. We don't know what the problem is and how to fix it, but it is causing us a lot of problems and we are left alone in this situation!
We sincerely apologize for the inconvenience. Our team is actively looking into this, and we've reached out to your team to help in resolving this.
They scammed us with a flow that started wasting a lot of money when they convinced me to set my payment method in automatic. Don't trust them, because the amount that is spent on your account is not updated until days after. You can end up losing a lot of money with this app and their tricky support team.
Thank you for sharing your concerns. Over the past few days, we’ve had productive conversations to address each of your points, and I’m glad we’ve been able to clarify the ...
Dead app. Doesn't open in chrome. Their support is pathetic... frustrating experience
Thank you for leaving a review. We value your feedback and apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not ...
This app was decent (I found a bug after they ruined one of my promotions) but they moved features from the $19 a month plan to the $59 a month plan without any warning.
Hello,
Thank you for reaching out.
I sincerely apologize that you had this experience with our service.
I can see that we have been in touch recently and are currently ...
I would give a 5 star review as I have loved this service but due to deceptive charges that support ignored for weeks till we got shopify involved and now it been over a week and still not resolved. I was charged over 3k for what I was told was only going to cost $480. If this was resolved quickly and made right I would love to give a 5 star review.
UPDATE: Thousands of subscribers vanished overnight for no reason. Tried contacting support and haven't gotten back. We are now trying to recover our subscribers. DO NOT USE THIS APP.
We were overcharged $80 on our last billing cycle. When we brought up the fact all bills had been paid for for October (we sent the attachment from Shopify ) in which they claim the fees were for "usage fees" they ...
I have spent over 100k with your company and yesterday all the sudden you guys impose an 8pm curfew? I get over one hundreds contacts today from clients saying they didn't get yesterday's text until today. Most of my clients are Law Enforcement and work nights. The majority of our orders come between 8pm and midnight. My sales yesterday are down my 75% for an average thursday sales for last 24 ...