Reviews (8,364)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its pay-as-you-go pricing model, user-friendly interface, and seamless Shopify integration. It offers robust email and SMS marketing tools like customizable flows and segmentation, effectively boosting customer engagement and sales. The customer support, especially the live chat, is noted for its quick and helpful responses, making it a comprehensive and cost-effective marketing solution for small businesses.
Refine
-
By rating
i was requested to check the support team to have my account verified before sending text message, John D. was so informative and patience... providing answers to my question and my account is now verified... much appreciated John.
So far so good, had some issues getting the sms verifcation to go through but Melvin was able to sort this out during customer service chat immediately. Overall I think this is a pretty straight forward add on once you get the hang of it.
Yotpo so far has had great service. The interface is very easy to navigate. I spoke to an agent named Melvin who helped me through the whole verification process and they made it very easy and helped a lot!
That boy John D was a very helpful guy and answered all my questions.
Marnie was great. Customer service was excellent. Very patient and helpful… I hope everything works out. i’m happy that 10,000 emails are free per month.
Also, Quin was very helpful and efficient and helped me lots. Wonderful spirit.
they actually have been surprisingly helpful and quick to respond.
John D was very helpful and patient. Definitely very beginner friendly!
I have enjoyed using the app; timing, templates, automations have all worked great for me in the past. I recently had an issue where my TFN required a verification and it prevented me from sending communications...that was an inconvenience as there are only certain times when support is available so I had to wait for assistance but John was very friendly and helped move the process along and answered all of my questions. Thanks, John!
all good ... Specially, Melvin tried everything possible to fix my issue because SMS campaign failed and I needed it fast reaction on Yotpo side thank you
The apps takes a bit more effort to be fully set up :/. I was able to speak with Melvin and he was able to give me a guide to get started and was really helpful.
I would recommend this app because it does the pre-game work for you and it's a wonderful tool for any business to get ahead. I worked with a rep, John D, and he was able to help me by answering my questions and providing with information needed to assist in resolving my technical issues. Now I am email to send my customize emails to my customers without hassle. Thank you John D!!
Lakisha