Reviews (8,245)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

October 29, 2024

John D was super helpful in resolving my issue with the DMARC. I was able to send him screenshots and he told me exactly what needed to be changed instead of me having to contact my provider directly. Thankyou.

Grounded Revival
Canada
2 months using the app
September 28, 2024

John D was super helpful and super patient with me! I am not tech savvy, and he gave clear instructions and made it easy for me to understand and didn't leave my side.

Tela's Honey
United States
Over 3 years using the app
October 24, 2024

Thanks to PL. She worked quickly to get my TFN verified. Very professional.

Edgy Glam Boutique
United States
Almost 3 years using the app
September 29, 2024

I had a lot of issue figuring out how to be able to have a embedded form to my landing page. John D took his time and went in and explain to me how it work and how to put it after he did it already for me. Really help me a lot and now i have a lot of people on my SMS. Thank John D

STOLEN MOON
United States
4 months using the app
November 5, 2024

I had an issue that I needed help with, and Melvin from Yotpo Email Marketing & SMS provided exceptional support. He quickly identified the problem and patiently walked me through the steps to resolve it. His professionalism, knowledge, and willingness to assist made the entire experience smooth and stress-free. Thanks to Melvin, my issue was solved quickly, and I couldn’t be more pleased with the level of service I received. Highly recommend Yotpo Email Marketing & SMS, especially with great support like Melvin’s!

Believer™️
Australia
About 1 month using the app
November 7, 2024

John D - amazing and responsive support. Helped me isolate an sms subscription issue back to shopify. Made the process seamless and easy. Best support ever!

Doctored Locks
United States
9 months using the app
October 25, 2024

Jay was awesome. thanks for putting me through the process

Auldon Toys
Nigeria
About 3 years using the app
October 22, 2024

Jay understood the assignment !!! he showed patience and phenomenal customer service--Thank You Jay--Keep up the great work !!!

Black Health Shop
United States
About 4 years using the app
Edited October 17, 2024

Great app with a lot of options! Also, the support is amazing, PL helped me very quickly with the template question I had.

Edit: I've been using Yotpo for some time now, and I'm more than satisfied! When I needed help for the second time, Melvin was there to help me in a matter of minutes. Thank you! :)

Bull Terrier World
United States
2 months using the app
August 22, 2024

Needed some quick assistance for the relaunch of my website. Marnie was very helpful and knew exactly how to fix my issue.

NiaAseLLC
United States
Over 3 years using the app