Reviews (8,201)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

August 22, 2024

Needed some quick assistance for the relaunch of my website. Marnie was very helpful and knew exactly how to fix my issue.

NiaAseLLC
United States
Over 3 years using the app
September 29, 2024

I had a lot of issue figuring out how to be able to have a embedded form to my landing page. John D took his time and went in and explain to me how it work and how to put it after he did it already for me. Really help me a lot and now i have a lot of people on my SMS. Thank John D

STOLEN MOON
United States
4 months using the app
October 24, 2024

Thanks to PL. She worked quickly to get my TFN verified. Very professional.

Edgy Glam Boutique
United States
Almost 3 years using the app
Edited October 17, 2024

Great app with a lot of options! Also, the support is amazing, PL helped me very quickly with the template question I had.

Edit: I've been using Yotpo for some time now, and I'm more than satisfied! When I needed help for the second time, Melvin was there to help me in a matter of minutes. Thank you! :)

Bull Terrier World
United States
2 months using the app
August 22, 2024

This app is a game-changer. Its robust marketing features allowed me to replace multiple apps with just one. Quin was incredibly helpful in guiding me to the documentation for the app set-up.

Calabash Tea
United States
Over 2 years using the app
August 22, 2024

Hello im writing a review about the person who helped me, the name was Quin and they completely saved me from hell. I was struggling so hard to get rid of my sms pop up for days and countless hours and she hlped me in seconds. Definitely deserves a raise.

YEZO
United States
12 months using the app
September 23, 2024

PL helped me by swiftly responding to my requesting and guiding me through the process of verifying my TFN number I am very thankful for their help.

The Cultre Store.
United States
Over 1 year using the app
October 25, 2024

Jay was awesome. thanks for putting me through the process

Auldon Toys
Nigeria
About 3 years using the app
October 22, 2024

Jay understood the assignment !!! he showed patience and phenomenal customer service--Thank You Jay--Keep up the great work !!!

Black Health Shop
United States
About 4 years using the app
September 16, 2024

Easily the best customer service chat I’ve ever encountered. PL was great help with all my questions and the app itself is very organized and professional.

Ashleighs Elite Extensions
United States
Over 2 years using the app