Reviews (7,715)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its personalized SMS campaigns, templates, and automations, which have been noted to increase customer engagement and sales. The support team is praised for their quick and effective service, including 24/7 live chat. Some merchants found the email editor outdated and experienced issues with account verification and campaign creation, but these were resolved with support. The app's analytics tools are valued for tracking campaign performance. The pricing, including a free plan, is considered reasonable. It's recommended for its ease of use, robust features, and excellent customer support.
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Yotpo has truly achieved the impossible! All of my loyalty, email, sms and customer data in ONE platform. Switching to yotpo has successfully replaced klayvio, attentive, loyalty lion and several expensive custom integrations, radically simplifying my marketing team and operations. Their live support has also world class and has been available 24/7 during my team onboarding process, going above and beyond for us even without an enterprise license or SLA. Extra special thanks to Joann C from the support team for her quick real-time help with our email marketing this morning!!
So far so good, had some issues getting the sms verifcation to go through but Melvin was able to sort this out during customer service chat immediately. Overall I think this is a pretty straight forward add on once you get the hang of it.
Thanks PL for the help and getting my site back up and running to send messages and connecting with my subscribers!
i was having trouble verify my account but i spoke to Rock N from the support team and he put my worries to rest. i have tried other sms app but yotpo by far is the easiest for me to understand how to create campaigns and collect subscribers
So many features available to use as I start to scale and consolidate much of my marketing. I really value centralizing data as it makes understandin holistic performance easier to visualize. PL was super helpful in getting me validated and on the right track to reaching my customers.
Been using this app for a while now, always get good and fast support from the team. I needed some help today with the widget and PL solved it within 15 mins. Highly recommend this team
We've used Yotpo for a few years now and our experience has been great. Recently we contacted their customer service for assistance with a question, within minutes I was speaking on live chat with Marnie who was very helpful and was able to resolve my issue much faster than I was expecting. Highly recommended!
This app is easy to use for my Shopify. Customer service is good. I had an issue with my account. The customer service rep Quin help me with my issue. She was very professional and helpful. I recommend this app to help with SmS and Email Marketing.
great app for sms marketing easy to use. must install if you are looking use specially for sms. Support team executive like Alex are very helpful so if got stuck anywhere they will be able to solve your issue
Great App and Great customer service. The service was stellar, I had an agent by the name of Joann C that gave me the information that I needed to execute and update my terms and service to start sending out sms messages and she was very patient throughout the process. I am a forever customer and thanks Joann for all of his help! We need more agents like you.