Reviews (8,222)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

Edited October 14, 2024

Yotpo customer service/chat support has been great and smooth. Shout out to Marnie E. for a quick and easy verification process! Thanks to John D. for the great customer support

Epic Essentials
Australia
3 months using the app
November 4, 2024

Rock N was really helpful helping me with validating my toll free numbers to send to messages to United States, Canada, and Puerto Rico.

Urban Tee Shop
United States
4 days using the app
July 10, 2024

Quin was a big help! So far the app is pretty user friendly, just has a bit of a learning curve. SMS and email automation will be great for my little shop!

iroiro by Cherry
United States
23 days using the app
October 28, 2024

'Jay' was great and quick to help fix my bug! Thanks

Paisley Affair
United States
3 days using the app
July 14, 2024

Joann was wonderful. She solved all my problems and was extremely kind and helpful. Thank you Joann C for making this portion of starting my business easy

BlaPol Designs
United States
3 months using the app
September 26, 2024

Perfect my experience with this app. I would recommending also PL for the customer support.

Fiorenzo Moda
Italy
3 days using the app
June 26, 2024

Yotpo has truly achieved the impossible! All of my loyalty, email, sms and customer data in ONE platform. Switching to yotpo has successfully replaced klayvio, attentive, loyalty lion and several expensive custom integrations, radically simplifying my marketing team and operations. Their live support has also world class and has been available 24/7 during my team onboarding process, going above and beyond for us even without an enterprise license or SLA. Extra special thanks to Joann C from the support team for her quick real-time help with our email marketing this morning!!

Terrien
United States
5 months using the app
September 8, 2024

PL was amazing with the help that was provided today!! Thank you so much for making it easy for me to understand.

Mezmerized
United States
1 day using the app
August 19, 2024

Had a good experience with Melvin.

Perpetual Living
United States
5 months using the app
November 10, 2024

really good service, Rock helped me verify my account.

Apocalypse
United States
7 days using the app