Reviews (8,257)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

September 17, 2024

Jay was extremely helpful and impeccable customer service! Thank you Jay!!

Georgia Glow
United States
6 days using the app
September 24, 2024

I immediately got connected to a support agent named Joann, she was very helpful and nice

My Store
Israel
10 days using the app
September 3, 2024

Melvin helped me set up my SMS, was really easy, recommend

George's Ebooks
United States
5 days using the app
November 2, 2024

Great team and service, helped me immediately

Ollytea
Bulgaria
18 days using the app
October 24, 2024

Jay was so kind and patient. Very helpful too!

vexxedbyami
Belgium
9 days using the app
October 18, 2024

Quin has been great! W Customer service! She's the best!

Yavina
United States
4 days using the app
July 18, 2024

I recently had the pleasure of receiving customer service from Yotpo, and I must say, it was exceptional! Reige assisted me with my queries, and their support was nothing short of outstanding. Reige was knowledgeable, patient, and extremely helpful throughout the entire process. They made sure all my concerns were addressed promptly and efficiently. The level of professionalism and dedication to customer satisfaction displayed by Reige is truly commendable. I highly recommend Yotpo for their excellent customer service. Thank you, Reige, for your top-notch assistance!

Money Saving Mall
Pakistan
29 days using the app
Edited October 14, 2024

Yotpo customer service/chat support has been great and smooth. Shout out to Marnie E. for a quick and easy verification process! Thanks to John D. for the great customer support

Epic Essentials
Australia
3 months using the app
August 8, 2024

Melvin was very quick and helpful!

OnyxApparell
United States
Over 1 year using the app
July 31, 2024

Quin was a great help with my SMS issues, great app as well.

KIF Vintage
United States
About 1 year using the app