Reviews (8,223)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

July 25, 2024

Marnie was fantastic while guiding me through the proccess of getting my number verify. Thank you Yotpo.

ChristXupra™
United States
11 days using the app
July 21, 2024

Marnie E. Was super kind and helpful. She helped me with everything and responded fast!

The Real World Apparel
United States
About 1 month using the app
October 1, 2024

John D. was very helpful with making sure all my questions or concerns were answered when i went to contact support.

PUREVA
United States
About 4 hours using the app
September 25, 2024

Great customer service from Marnie today. The App and service in general seem solid and reputable.

Mostly Human
United States
3 days using the app
June 25, 2024

I was having trouble with sending e-mails when I got help from an assistant named John D. who told me step-by-step what I needed to do to verify my account and be able to send e-mails. He was kind and helpful and I'm grateful for this. Recommend a 100% !

HomeProducts
France
About 1 month using the app
October 2, 2024

Very good support. John D is a masterclass

PALOMA CLOTHING
Romania
3 months using the app
July 23, 2024

I'm really liking Yotpo and really like that the prices are based on usage rather than number of customers. Thanks to Rock from support for his help, it was a pleasure

soyes
France
7 days using the app
October 20, 2024

Rock N was really helpful and straight to the point. It was fast and effective setup to get verified

BohoCare Naturals
United States
About 2 hours using the app
July 31, 2024

John D was very quick with my service and help with verify my SMS account

A Fly World
United States
3 months using the app
July 24, 2024

Melvin was extremely helpful and explained everything I asked in detail and sent me links and pictures.

Rustic Arrow Decor & More
United States
8 days using the app