Reviews (8,257)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

August 7, 2024

Quin was very helpful with verification and setup issues.

Salon Accessories
United States
7 months using the app
June 26, 2024

Yotpo has truly achieved the impossible! All of my loyalty, email, sms and customer data in ONE platform. Switching to yotpo has successfully replaced klayvio, attentive, loyalty lion and several expensive custom integrations, radically simplifying my marketing team and operations. Their live support has also world class and has been available 24/7 during my team onboarding process, going above and beyond for us even without an enterprise license or SLA. Extra special thanks to Joann C from the support team for her quick real-time help with our email marketing this morning!!

Terrien
United States
5 months using the app
September 3, 2024

John D is a top man! Helping me verify my account and guilding me through the app

Angel Hairs
United Kingdom
3 months using the app
October 1, 2024

John D. was very helpful with making sure all my questions or concerns were answered when i went to contact support.

PUREVA
United States
About 4 hours using the app
August 9, 2024

They were really helpful with getting my account verified.

TROUSER9
United States
About 1 month using the app
October 20, 2024

Rock N was really helpful and straight to the point. It was fast and effective setup to get verified

BohoCare Naturals
United States
About 2 hours using the app
July 26, 2024

I like the fact that the app is easy to use, practical and the support team is fast! I have had a guy named Melving assisting me and we did a great job up until now and I believe it's going to be even better in the future!

PrimeBeing
Romania
9 days using the app
September 25, 2024

Great customer service from Marnie today. The App and service in general seem solid and reputable.

Mostly Human
United States
3 days using the app
October 2, 2024

Very good support. John D is a masterclass

PALOMA CLOTHING
Romania
3 months using the app
July 22, 2024

I have only had this app a week but I am loving it so far! It takes some time to get everything set up right but easy to do. I contacted customer support through chat and Melvin helped me right away! Took less than 5 minutes to get my problem fixed! That was great!

MagiKids
Brazil
2 days using the app