Reviews (8,307)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness, especially useful for small businesses with up to 10,000 free emails per month and usage-based pricing. It features a user-friendly interface, easy setup, and responsive customer support via live chat. The app offers robust tools like SMS marketing, email list imports, and customizable messages with images and links, enhancing customer engagement and increasing sales.
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Card Abandoner Reminders are not working with - non-subscribed abandoners! Be aware!
This guys don't know the difference between cart abandoning reminder and marketing email....
If you use their service you risk to loose a lot of revenue!
Thank you for your feedback. We understand your concerns and want to clarify the distinctions between various types of communication triggers.
There are certain triggers, such as Order Created, Shipped, and Delivered, that are considered transactional. For these, we will send messages even if the shopper is not a subscriber, as they are essential for completing the purchase process and providing updates on their orders.
However, this is not the case for the Abandoned Checkout trigger. This type of message is considered marketing communication as it is an attempt to secure a purchase or drive revenue, and therefore, we require the shopper's consent to send these reminders. Adhering to these regulations is crucial for maintaining compliance and protecting your business in the long term.
We regret any inconvenience this may have caused and assure you that we are committed to helping you achieve your business goals. Please let us know how we can assist you further, and we will do our utmost to ensure your satisfaction and success.
Thank you for your understanding and continued partnership.
This app is poor! They fail to provide valid IPv4 addresses needed for domain validation to send emails. Additionally, their chat support is merely an unhelpful bot that repeatedly says it doesn't understand the question.
I am not getting the support I need. The tickets have been been closed with no resolution.
We're sorry to hear that you've experienced issues while using our app. Our team has been in contact with you and we've resolved the issue. If you're still experiencing issues, please let us know.
Completely useless and not customizable. I hope it didn't leave any code to slow down my store and there's NO "24/7" CUSTOMER SUPPORT like it says.
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
application qui ne fonctionne pas
Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our support team has tried contacting you to offer assistance. We encourage you to reach out so that we can better understand the issue you're experiencing.
The app crashed on us over a month ago and its not loading properly. I have reached out to support but they aren't very helpful or resourceful. They keep telling me to disable extensions, or clear cashe, use a different browser. I have done all of it but it's not being fixed. I feel there is a glitch that is happening.
I would be great if someone can look into it and let me know.
They scammed us with a flow that started wasting a lot of money when they convinced me to set my payment method in automatic. Don't trust them, because the amount that is spent on your account is not updated until days after. You can end up losing a lot of money with this app and their tricky support team.
Thank you for sharing your concerns. Over the past few days, we’ve had productive conversations to address each of your points, and I’m glad we’ve been able to clarify the misunderstanding about how the feature works and resolve the concerns you raised along the way. We take all feedback seriously and strive to ensure a smooth experience for all our customers.
We’re happy that you’ve decided to continue using our services, and we’re committed to supporting your business along the way. Should you have any further concerns or need assistance, don’t hesitate to reach out. We’re here to help!
Dead app. Doesn't open in chrome. Their support is pathetic... frustrating experience
Thank you for leaving a review. We value your feedback and apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out so that we can better understand the issue you're experiencing.
This app was decent (I found a bug after they ruined one of my promotions) but they moved features from the $19 a month plan to the $59 a month plan without any warning.
Hello,
Thank you for reaching out.
I sincerely apologize that you had this experience with our service.
I can see that we have been in touch recently and are currently working towards a resolution to your feedback.
I have reached out to you directly to further discuss any issues impacting your account so we can work towards resolving this for you as soon as possible.
Kind Regards,
SMSBump Customer Care
I would give a 5 star review as I have loved this service but due to deceptive charges that support ignored for weeks till we got shopify involved and now it been over a week and still not resolved. I was charged over 3k for what I was told was only going to cost $480. If this was resolved quickly and made right I would love to give a 5 star review.