Reviews (8,201)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

August 28, 2024

I encountered a problem with email list importing during use, and agent John D helped me solve it very promptly and quickly.

EMKE
Germany
Almost 2 years using the app
September 30, 2024

Fantastic customer service. PL helped me get setup and verified. Made the process fast and easy. Thank you so much.

Gold Coin Bezels
United States
8 months using the app
September 2, 2024

Very helpful support via online chat, PL particularly ensured that all my queries were dealt with appropriately. I would recommend Yotpo

Emerald Hair & Beauty
United Kingdom
Almost 4 years using the app
August 1, 2024

I needed to get a snippet code for tracking abandoned browse. Joann was informative and patient in communicating various options and made some improvement suggestions. Overall a very efficient, fast and pleasant experience in obtaining the information I needed. Many thanks Joann!

Noobru
United Kingdom
Over 3 years using the app
August 9, 2024

Yotpo Spin the wheel especially has been super helpful with my SMS marketing efforts.

I do appreciate their customer support too. Very thorough. Thank you Rock N

ABCs of Tamil for Kids
Singapore
Over 2 years using the app
October 1, 2024

Princess "PL" did a great job assisting me with understanding how to make my flow work properly!

SKRUED
United States
About 3 years using the app
August 29, 2024

Been using their app for years now and I'm still amazed on how great their customer support is, especially Mr. Mevlin, thanks for assisting my on my concern

Aejung
Philippines
Over 1 year using the app
October 4, 2024

I had to validate my toll free-number and Joann was quick and efficient in helping me. great customer service!

earthernmagicessence
United States
Over 1 year using the app
August 21, 2024

I needed help with trying to change my discount amount on my pop-up. PL helped me in minutes with addressing this and I am happy it wasn't as complicated as I thought.

The Melted Che
United States
9 months using the app
September 9, 2024

Joann C. was very helpful and efficient when resolving my issue. He provided very detailed instruction on how the app worked and suggested me to improved the app as well

Wellness Nest
United States
11 months using the app