Reviews (8,272)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its usage-based pricing, ideal for small businesses and startups. It features a user-friendly interface, customizable email templates, effective SMS campaigns, and advanced customer segmentation, enhancing marketing efforts and boosting sales. Seamless Shopify integration and responsive live chat support, along with comprehensive learning resources, make it a valuable tool for streamlining marketing operations by consolidating multiple tools into one solution.

November 22, 2024

If you ever have an issue, but your rep is Jay ?? that wont be around for long once he's able to help call it done and resolved. Yotpo for the win

The Wayve Clothing
United States
About 4 years using the app
November 12, 2024

Customer support provided by Joann was so useful to solve my doubts about my SMS campaigns.
The app have years in the market and are one of the best solution in Shopify to manage and automate the marketing with sms and email.

Creative Item
United States
About 1 year using the app
January 21, 2025

Quin was very helpful in assisting my business with setting up our TFN for our SMS marketing. Thank you Quin!

2MUCH Boutique
United States
About 1 year using the app
November 19, 2024

PL was so helpful and kind while walking me through the verification process. Knowledgable and kind! Thanks for the help! Love the app and how it helps with my business!

Gracefully Rustic Shop
United States
Almost 2 years using the app
January 14, 2025

The product review section has been great so far. I just contacted Marnie for help adding Yotpo to my website for emails and flow. She was very helpful!

Orphaned Wool
United States
About 1 month using the app
December 19, 2024

I've been using Yotpo for my email marketing for several months, it is very easy to use and the support, including today by John D has always been good!

The Gorgeous Food Company
United Kingdom
8 months using the app
February 6, 2025

Great app and great support. We use it on all our sites for SMS.

Quin was incredibly helpful and quickly helped us resolve a small issue we had. Highly recommend.

ibigboi
United States
2 months using the app
January 25, 2025

Veri kindly customer service. I chat with Joann and he is very good boy. Thank you for support. Have a success with your business

Pazaruvay Izgodno
Bulgaria
Over 1 year using the app
February 2, 2025

I had an issue and john helped fix it. Thank you john I really appreciate it!

FRACA
United States
5 months using the app
November 27, 2024

Marnie really helped me today had all the patience what so ever walked me through every step and made sure I understood everything.

Official Cali Fitness
United States
Over 1 year using the app