Reviews (8,344)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its scalable, usage-based pricing and user-friendly interface, ideal for managing email and SMS campaigns. It features comprehensive marketing tools like customizable templates and segmentation, which boost customer engagement and sales. The responsive customer support, often via live chat, and easy setup with seamless integration, such as list imports from MailChimp, are also significant advantages.

November 21, 2024

"I had a fantastic experience with Yotpo's support team, especially with John D. He was incredibly knowledgeable, patient, and quick to resolve my issue. John went above and beyond to ensure I fully understood the solution and even provided additional tips to optimize my setup. It's rare to find such dedicated and efficient customer service. Thanks to John D and the Yotpo team for making the process smooth and stress-free!"

Pluukz
Netherlands
Almost 2 years using the app
January 14, 2025

The product review section has been great so far. I just contacted Marnie for help adding Yotpo to my website for emails and flow. She was very helpful!

Orphaned Wool
United States
About 1 month using the app
November 23, 2024

Still working on getting it setup, but I sincerely appreciate Melvin's help. He was quick to respond and eager to help. I am always a fan of excellent customer service. Thanks again, Melvin!

Handmade Blessings
United States
Over 1 year using the app
November 22, 2024

If you ever have an issue, but your rep is Jay ?? that wont be around for long once he's able to help call it done and resolved. Yotpo for the win

The Wayve Clothing
United States
About 4 years using the app
November 19, 2024

I worked with Melvin to set up an sms campaign that required some trouble-shooting. I was able to get everything launched and Melvin provided excellent, helpful, and thorough customer service. Great work Melvin!

Homeboy Threads
United States
Over 1 year using the app
December 19, 2024

I've been using Yotpo for my email marketing for several months, it is very easy to use and the support, including today by John D has always been good!

The Gorgeous Food Company
United Kingdom
8 months using the app
February 6, 2025

Great app and great support. We use it on all our sites for SMS.

Quin was incredibly helpful and quickly helped us resolve a small issue we had. Highly recommend.

ibigboi
United States
2 months using the app
January 25, 2025

Veri kindly customer service. I chat with Joann and he is very good boy. Thank you for support. Have a success with your business

Pazaruvay Izgodno
Bulgaria
Over 1 year using the app
November 19, 2024

PL was so helpful and kind while walking me through the verification process. Knowledgable and kind! Thanks for the help! Love the app and how it helps with my business!

Gracefully Rustic Shop
United States
Almost 2 years using the app
November 12, 2024

Customer support provided by Joann was so useful to solve my doubts about my SMS campaigns.
The app have years in the market and are one of the best solution in Shopify to manage and automate the marketing with sms and email.

Creative Item
United States
About 1 year using the app