Reviews (8,260)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

October 7, 2024

Great user interface, amazing chat support (especially Melvin), great templates built-in that help grow your business.

Furrose
Bulgaria
44 minutes using the app
July 31, 2024

John D was very quick with my service and help with verify my SMS account

A Fly World
United States
3 months using the app
June 26, 2024

JoAnne C did a wonderful job assisting today, Very helpful and know just where to point me in finding my way around the "back Office" of the app. Thank You again.

ROXXLOXX Shopping Place
United States
5 months using the app
July 24, 2024

Melvin was extremely helpful and explained everything I asked in detail and sent me links and pictures.

Rustic Arrow Decor & More
United States
8 days using the app
August 10, 2024

Rock was so helpful.

Real Wealth Club
United States
About 3 years using the app
July 21, 2024

Marnie E. Was super kind and helpful. She helped me with everything and responded fast!

The Real World Apparel
United States
About 1 month using the app
July 8, 2024

Amazing customer service! Marnie E helped me activate my account and answered all my questions, grateful for her attention.

Unike Love
United States
About 4 years using the app
September 28, 2024

Melvin provides great customer service!

Rollin' Coal Farm Toys
United States
29 days using the app
October 8, 2024

MARNIE WAS EXCELLENT THANK YOU SO MUCH FOR YOUR HELP

Sarah Taghipour Ceramics
Canada
About 17 hours using the app
July 23, 2024

I'm really liking Yotpo and really like that the prices are based on usage rather than number of customers. Thanks to Rock from support for his help, it was a pleasure

soyes
France
7 days using the app